Receptionist/Admin Clerk

Manchester University NHS Foundation Trust; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS provider in Manchester seeks a motivated Receptionist/Admin Clerk to provide essential reception and administrative support for their Sexual Health department. The role requires excellent communication skills, the ability to prioritize tasks, and previous experience in a busy administrative environment. The successful candidate will work as part of a dedicated admin team, ensuring high standards of service across various clinics in Greater Manchester. Flexible working arrangements apply, with a commitment to diversity and inclusion.

Qualifications

• Proven experience of working in a busy office/administrative environment.
• Experience of working with the public/customer facing.
• NHS/health related reception/administration experience.

Responsibilities

• Greet all visitors attending the reception area and respond accordingly.
• Clarify demographics for patient contact and ensure systems are updated.
• Enter clinic attendances and outcomes in specified timescales.
• Book appointments and maintain reception area.
• Answer telephone calls courteously and liaise with other departments.
• Maintain confidentiality, safety, and security of the reception area.

Skills

Effective written and oral communication skills

Ability to deal with enquiries in a polite and non-judgmental manner

Ability to work as a member of a busy multidisciplinary team

Ability to work on own initiative and organise own day-to-day tasks

Education

GCSE standard grades A‑C in English and Maths

Business Administration

Customer Service

Job description

Receptionist/Admin Clerk

Closing date is 15 January 2026

We are looking for a highly motivated and enthusiastic clerical officer to provide reception and administrative support to a busy Sexual Health, Contraception and HIV department for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure, use your own initiative, and prioritise work to meet deadlines. Essential experience includes a good standard of general education, previous experience dealing with patients or customers, and a good level of computer literacy. We expect the candidate to be a good team player with a flexible approach, to cover for sickness and annual leave, and to help ensure an effective administrative service at all times.

The post will be based at The Hathersage Centre and will require travel across Greater Manchester to our spoke clinics. The post holder will work Monday – Saturday on a flexible rota basis.

Main duties of the job

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times.

Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.

Arrange and respond to transport/Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

Work flexibly across the service as required.

About us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000‑person workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic research and education provider, encouraging and facilitating high‑quality research programmes. We’re also excited to be embarking on our Green Plan, which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, providing equal opportunities for fair, open, and transparent career development, protecting your health and wellbeing, and shaping the future of our organisation together.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex & sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team at [e-mail].

Person Specification

Qualifications

• Educated to GCSE standard grades A‑C in English and Maths
• Business Admin
• Customer Service

Experience

• Proven experience of working in a busy office/administrative environment
• Experience of working with the public/customer facing
• NHS/health related reception/administration experience

Skills

• Effective written and oral communication skills
• The ability to deal with enquiries in a polite and non‑judgmental manner
• Ability and commitment to work as a member of a busy multidisciplinary team
• Ability to work on own initiative and organise own day‑to‑day tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust