Receptionist / Admin Assistant - Wetherby Discover

Jordans Solicitors; Wetherby; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

26 days holidays pro-rata

Discretionary bonus scheme

Sick pay after 1 year

On-site parking

Private medical insurance

Life insurance

Company events

Referral programme

Job summary

Jordans Solicitors in Wetherby is seeking a Part-time Receptionist/Administration Assistant for the Wetherby branch. The role runs 4 days a week, 9am to 5pm with a 1-hour unpaid lunch, in-person at the Wetherby office.

The ideal candidate is energetic, pro-active and ready to work in a modern, mixed practice law firm. Prior reception and legal admin experience is preferred, with a commitment to excellent client service.

Qualifications

• It is essential that you have customer service and client handling experience.
• You will preferably have at least one year of legal administration and reception experience.
• IT literate with knowledge of a case management system.

Responsibilities

• Answer the reception calls and re-directing them.
• Meeting and greeting clients.
• New business development, assisting with Private Client projects to the wider business.
• General administrative tasks, digital filing, photocopying, scanning, and updating the case management system.
• Managing a variety of queries from drop-in clients.
• Typing letters and other legal documents.
• Opening and closing files.
• Providing remote support for the Private Client team and their clients.
• Providing support to other Fee Earners when necessary.

Skills

Customer service

Client handling

Reception experience

IT literate

Case management systems

Education

GCSE or equivalent

Tools

Case management systems

Job description

Receptionist / Admin Assistant – Wetherby Branch
Department: General Office Team
Salary: National Living Wage - £12.71 per hour
Hours: Part-time (4 days)
Work Location: In person

We are currently recruiting for a Part time Receptionist/Administration Assistant 4 days (Monday, Tuesday, Wednesday and Friday) a week, 9am to 5pm with 1 hours unpaid lunch, for our Wetherby Office.

We are seeking applications from individuals who are energetic and motivated to join our modern, mixed practice Law Firm.

The ideal candidate must have talent, ambition, drive and be pro-active with the ability to think on their feet and ‘own’ their branch. If this sounds like you, we would love to hear from you.

Why Join Us?

We are a forward-thinking firm of Solicitors committed to a diverse working environment. We opened over 70 years ago and serve both the business community and private individuals across a broad range of specialisms.

We hold the Lexcel Quality Mark and our employees are members of quality schemes in their specialist area such as the Association of Personal Injury Lawyers and the Association of Child Abuse Lawyers. We are proud to be a living wage employer.

At Jordans, we live by our CREATE values:

• Community – Engaging with local initiatives.
• Respect – Embracing diversity and inclusion.
• Evolve – Supporting your career aspirations.
• Approachable – Providing real solutions to real problems.
• Teamwork – Collaborating and supporting colleagues.
• Exceed – Going above and beyond for clients.

The Role

The successful candidate will undertake reception duties plus a range of legal administrative tasks to help things run smoothly in branch and work closely with our private client team across the business.

Undertaking reception duties, you will be answering the phones two days a week, meeting and greeting clients ensuring they all receive a warm welcome and leave with the best impression of the company.

This is a great opportunity to gain valuable exposure across our business and to spot opportunities to improve ways of working in order to provide our clients with the outstanding service they expect from us.

Key Responsibilities:

• Answering the reception calls and re-directing them
• Meeting and greeting clients
• New business development, assisting with the implementation of Private Client projects to the wider business.
• General administrative tasks, digital filing, photocopying, scanning, and updating the case management system.
• Managing a variety of queries from drop in clients.
• Typing letters and other legal documents
• Opening and closing files
• Providing remote support for the Private Client team and their clients.
• Providing support to other Fee Earners when necessary.

Required Competencies and Skills:

Education:

• GCSE or equivalent (preferred)

Experience:

It is essential that you have customer service and client handling experience

You will have preferably, at least one year legal administration and reception experience or equivalent in a professional services industry, as well as:

• Excellent client care skills;
• Flexible, committed and with an ability to prioritise and organise work effectively;
• Professional, punctual, confident and self-motivated;
• Exceptional communication skills both oral and written;
• Ability to use initiative;
• Ability to work under pressure;
• A positive and proactive attitude;
• An ability to operate autonomously and/or with minimum supervision;
• Drive and enthusiasm;
• A willingness to learn;
• Strong attention to detail with a methodical and logical approach;
• Common sense;
• IT literate - we operate a paper-lite system as part of our target to reduce our impact on the environment ;
• Knowledge of a case management systems

What we will offer you:

• Generous holidays 26 days rising to 31 days plus statutory bank holidays, pro-rata hours
• Discretionary bonus scheme
• Contractual sick pay entitlement after 1 years serviceRecognition Awards
• Salary: National Living Wage - £12.71 per hour
• Company events
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Working at Jordans Solicitors

About Us

A forward thinking organisation with great benefits, find out more about working for Jordans Solicitors here .