Receptionist / Administrator - Dewsbury Discover

Jordans Solicitors; Dewsbury; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

26 days holiday rising to 31

Birthday day off

Discretionary annual bonus

Employee healthcare plan

Group life assurance and pension

Job summary

Jordans Solicitors in Dewsbury is seeking a Receptionist/Administrator to be the first point of contact for clients, handling calls and welcoming visitors in a professional manner. You will support general office operations and maintain confidentiality, contributing to a client-focused practice.

The role offers full-time, in-person work at the Dewsbury branch with opportunities to grow within a well-established firm committed to quality, Lexcel accreditation, and employee wellbeing.

Qualifications

• Highly organised and able to multitask effectively in a busy office environment.
• Professional and approachable, with excellent interpersonal and communication skills.
• Proficient with IT systems and able to adapt to new software (training will be provided).
• Able to uphold the values of CREATE and project the ethos of the company in all interactions.
• Committed to maintaining confidentiality and high standards of client care.

Responsibilities

• Answer and process all incoming calls promptly, courteously, and accurately relay messages using our standard templates.
• Welcome and assist visitors to the office, ensuring a friendly and professional experience.
• Maintain all branch areas, ensuring they are tidy, organised, and reflective of our professional standards.
• Manage email and fax enquiries, forwarding messages appropriately and ensuring records are maintained.
• Oversee client and staff booking systems in line with fire safety protocols.
• Provide administrative support as required, including managing incoming correspondence and ensuring confidentiality.

Skills

Highly organised

Professional & approachable

IT systems proficiency

Uphold CREATE values

Confidentiality

Job description

Receptionist – Dewsbury Branch
Department: General Office Team
Salary: In line with the National Living Wage
Hours: Full-time
Work Location: In person - Dewsbury

We are seeking an organised, professional, and friendly individual to join our General Office Team as a Receptionist / Administrator. This is a fantastic opportunity to be the first point of contact for our clients, providing exceptional service and representing the ethos and values of Jordans Solicitors.

About the Role

As a receptionist, you will play a key role in ensuring the smooth operation of our offices. You will handle incoming calls, welcome visitors, and manage administrative tasks with professionalism and efficiency.

Key Responsibilities:

• Answer and process all incoming calls promptly, courteously, and accurately relay messages using our standard templates.
• Welcome and assist visitors to the office, ensuring a friendly and professional experience.
• Maintain all branch areas, ensuring they are tidy, organised, and reflective of our professional standards.
• Manage email and fax enquiries, forwarding messages appropriately and ensuring records are maintained.
• Oversee client and staff booking systems in line with fire safety protocols.
• Provide administrative support as required, including managing incoming correspondence and ensuring confidentiality.

About You

We are looking for someone who is:

• Highly organised and able to multitask effectively in a busy office environment.
• Professional and approachable, with excellent interpersonal and communication skills.
• Proficient with IT systems and able to adapt to new software (training will be provided).
• Able to uphold the values ofCREATEand project the ethos of the company in all interactions.
• Committed to maintaining confidentiality and high standards of client care.

What We Offer

• Opportunities for growth and to learn about aspects of the legal profession.
• Generous holiday entitlement: 26 days, rising to 31 days (plus statutory bank holidays).
• Birthday day off.
• Discretionary annual bonus and monthly/quarterly recognition awards.
• Employee healthcare plan (contributory), covering dental, optical, and other benefits.
• Group life assurance and pension schemes.

Jordans Solicitors has been serving clients for over 75 years, offering high-quality legal services to businesses and private individuals. As a forward-thinking and client-focused firm, we pride ourselves on fostering a diverse and inclusive working environment.

Our firm holds the prestigious Lexcel Quality Mark along with multiple accreditations from the Law Society, this ensures we deliver the highest standards of service to our clients.

At Jordans Solicitors, we live by our core values, enabling you to CREATE your own opportunities and grow your career:

• Community: Engaging with local communities through volunteering, networking, and social awareness initiatives.
• Respect: Embracing the values, faiths, and opinions of all.
• Evolve: Helping you achieve your career aspirations.
• Approachable: Our clients feel comfortable with us as we offer real solutions to legal problems.
• Teamwork: Supporting and collaborating with your colleagues.
• Exceed: Working hard to exceed client expectations.

Working at Jordans Solicitors

About Us

A forward thinking organisation with great benefits, find out more about working for Jordans Solicitors here .

Katie joined Jordans in 2020 as a paralegal within the care department before beginning his training contract in July 2020. She completed her Professional Skills Course by February 2021 as part of his training contract.In 2022, Katie fully qualified as a solicitor and continues to work in the Care department, primarily representing parents throughout ongoing care proceedings. She is now working towards gaining experience within private family proceedings and the Children's Panel Accreditation.