Receptionist & Admin Apprentice — 12-Month Training

SWRAC; Widnes; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Casual dress

Company pension

Health & wellbeing programme

Private medical insurance

Job summary

SWRAC is hiring an Apprentice Receptionist/Administrator for our Widnes centre. You will work toward a Customer Service Practitioner Level 2 apprenticeship over 12 months, greeting learners and visitors, handling calls, and supporting the team with admin tasks.

Strong IT skills and clear communication are essential. You will work in a friendly team, ensuring a welcoming environment and effective day-to-day operations while training towards the apprenticeship qualifications.

Qualifications

• GCSEs (or equivalent) in English and Maths (Grade C/4 or above) or willingness to work towards the required level
• Willingness and ability to complete the relevant Business Administrative apprenticeship qualification
• Willingness to undertake mandatory organisational training, including safeguarding and compliance training
• Evidence of good IT literacy (e.g. Microsoft Office / Google Workspace)

Responsibilities

• Greet learners, staff, and visitors in a professional and welcoming manner.
• Manage incoming telephone calls and transfer to relevant person promptly.
• Retrieve and distribute voicemail messages in a timely manner.
• Take accurate messages and forward them via email.
• Respond to general enquiries about the organisation.
• Monitor visitor access and ensure sign-in procedures.
• Receive, sort and distribute incoming post and deliveries.
• Manage supply orders and distribute supplies across the centre.
• Administer petty cash.
• Monitor course registers and enrol learners onto courses.
• Assist tutors with enrolling learners and following up with absences.
• Carry out general administrative duties and exam arrangements as required.
• Maintain central job log for ad hoc tasks.
• Set up refreshment areas and keep reception tidy.
• Undertake other reasonable duties requested by management.

Skills

Verbal and written communication

Warm, welcoming manner

Clear communication with learners

Organisational skills

Prioritisation under pressure

IT literacy

Teamwork

Education

GCSEs in English and Maths

Willingness to complete Business Administrative apprenticeship

Tools

Microsoft Office

Google Workspace

Email and databases

Job description

SWRAC is hiring an Apprentice Receptionist/Administrator for our Widnes centre. You will work toward a Customer Service Practitioner Level 2 apprenticeship over 12 months, greeting learners and visitors, handling calls, and supporting the team with admin tasks.

Strong IT skills and clear communication are essential. You will work in a friendly team, ensuring a welcoming environment and effective day-to-day operations while training towards the apprenticeship qualifications.