Receptionist

JW Lees; Wotton-under-Edge; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Hotel Receptionist, where you'll be the welcoming face for guests and play a crucial role in their experience. This position offers a dynamic work environment with a variety of shifts, including weekends, on a 35-hour contract. You'll manage bookings, check guests in and out, and ensure that every visitor feels valued and well taken care of. With a strong focus on employee wellbeing and opportunities for growth, this role is perfect for someone passionate about delivering excellent customer service in the hospitality industry. Enjoy competitive pay, tips, and a range of employee benefits that make working here truly rewarding.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support

Career growth opportunities

Access to discounts via JW BenefitHub

Qualifications

• Experience in customer service and handling guest queries.
• Ability to manage bookings and maintain occupancy levels.

Responsibilities

• Greet guests and manage face-to-face and online bookings.
• Handle guest check-ins, check-outs, and queries.

Skills

Customer Service

Communication Skills

Booking Management

Cash Handling

Education

High School Diploma

Tools

Hotel Management Software

Job description

Hotel Receptionist Vacancy - Up to £11.44 per hour plus tips and profit share

We are looking for a Receptionist to join our fabulous team.

The shifts for the role include: early shift 7am – 2.45pm, late shift 2.45pm – 10pm, and weekend work is required on a 35-hour contract.

What we offer our Receptionists:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the Hotel
• Manage face-to-face, online, and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints, and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together