Receptionist

VWA Ltd; West End; On-site; GBP 32,000 - 39,000; Full time

Job summary

VWA Ltd, a private equity firm in London’s West End, is seeking a proactive Receptionist to act as the office lynchpin in a busy, friendly and international environment. You will meet and greet visitors, manage seven meeting rooms, issue passes, handle supplier invoices and office logistics, and support the wider team with a can-do attitude.

The role suits someone who is energetic, discreet and well organised, with excellent customer service and a professional manner.

Qualifications

• Excellent customer service and interpersonal skills, with a professional, friendly and approachable manner.
• Ideally some prior corporate front-of-house experience; adjacent customer-facing roles considered.
• Proactive, adaptable and high energy with a can-do attitude.
• Strong diary and meeting-room management and basic administrative tasks.
• Confident communicating with senior stakeholders, visitors, suppliers and contractors.
• Reliable and discreet with strong ownership and follow-through.

Responsibilities

• Meeting and greeting all visitors, confirming purpose of visit and escorting to meeting rooms.
• Managing bookings and diaries across seven meeting rooms, resolving conflicts and preparing rooms.
• Issuing and managing passes for new joiners and leavers via in-house system.
• Processing and uploading supplier invoices and maintaining records.
• Coordinating day-to-day supplier relationships including catering, recycling, and printer servicing.
• Overseeing cleaning services and stocking kitchen areas on both floors.
• Ad hoc duties, staying on your feet and addressing maintenance issues as they arise.

Skills

Customer service

Friendly demeanor

Proactive

Organisational skills

Diary management

Meeting-room management

Stakeholder communication

Discretion

Job description

A private equity firm based in the heart of the West End. Headcount in London is just under 100, with a highly collaborative, friendly and international work environment. This is a busy office and Receptionist role, so the successful person will be enthusiastic, proactive and able to act as the office lynchpin!

The Receptionist Role:

• Meeting and greeting all visitors, confirming the purpose of each visit, escorting guests to their meeting room and offering refreshments
• Managing bookings and diaries across all seven meeting rooms, resolving conflicts, and making sure rooms are clean, tidy and properly prepared ahead of meetings
• Issuing and managing passes for new joiners and leavers via their in-house system and keeping track of spare and lost passes
• Processing and uploading supplier invoices and maintaining accurate records
• Coordinating day-to-day supplier relationships, including the weekly team lunch catering, recycling, printer servicing and other office equipment
• Managing the relationship with the office cleaner, monitoring standards, and keeping cleaning supplies stocked
• Keeping the kitchen areas across both floors stocked and presentable
• Ad hoc duties – this is a role that keeps you on your feet and thinking quickly, plus reporting and following up on maintenance issues.

Required Skills and Experience:

• Excellent customer service and interpersonal skills, with a professional, friendly and approachable manner
• Ideally, some prior corporate office experience in a front of hours capacity however adjacent customer-facing experience will be considered (e.g. Cabin Crew, high-end hospitality)
• Proactive, adaptable and high energy – able to identify what needs doing without always waiting for direction
• Strong organisational skills, particularly around diary and meeting-room management, and comfortable with basic administrative/financial-processing tasks
• Confident communicating with senior stakeholders, visitors, suppliers and contractors
• Reliable and discreet, with strong ownership and follow-through
• Lovely Receptionist opportunity to join a genuinely friendly team!
• Core hours 8:30am – 5:30pm
• Able to commit to the late October/early November start for a full month of handover training – please note December is a key period for the business, so this would not suit someone with significant time off already booked over the festive period
• Salary up to c.35K depending on experience