Receptionist

QHotels Ltd.; Warrington; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & course fees

Learning & development options

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

The Park Royal Hotel & Spa, located just outside Warrington, is seeking a guest-focused front desk team member. You will greet guests, assign rooms, and handle payments with a friendly, professional approach to ensure a smooth check-in experience.

You will resolve guest enquiries and complaints promptly, maintaining high satisfaction levels throughout the stay, while balancing multitasking and time management in a busy hotel environment.

Qualifications

• Passion for delivering high levels of guest service.
• Experience working in a customer-facing role.
• Ability to resolve conflicts calmly and efficiently.
• Strong multitasking and organisational skills.

Responsibilities

• Greet guests on arrival and assign rooms in a friendly, professional manner.
• Take payments and handle general administrative duties at the front desk.
• Ensure guest enquiries and complaints are resolved to maintain satisfaction throughout the stay.

Skills

Customer service

Customer facing

Conflict resolution

Pressure handling

Time management

Job description

Do you thrive on delivering outstanding customer service? Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)


• Discounts across The QHotels Collection


• Family & Friends discounts in hotels across The QHotels Collection


• Support with training & professional qualifications, including course fees!


• Various learning & development available


• Access to an Employee Assistance Program – Hospitality Action


• Refer a friend scheme


• FREE parking


• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service


• Have worked in a customer facing role


• Conflict resolution experience


• Ability to work under pressureand multi-task


• Strong time management and organisational skills

Curious to find out more?

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.