Receptionist

Sanctuary Group; Truro; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Cycle to Work

Job summary

Sanctuary Care’s Redannick Residential and Nursing Home in Truro is seeking a Receptionist to warmly welcome residents and visitors, handle queries, and perform admin tasks. You’ll use Word, Excel and Outlook to manage emails and records, contributing to a friendly, efficient front-of-house experience.

The role requires customer service experience, strong people skills, and good IT confidence. 30 hours per week, in a care home setting, with a supportive team and opportunity for development.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Warm and approachable with strong people skills.
• Organised and able to manage a variety of tasks calmly and efficiently.
• Caring, enthusiastic and self-motivated with a desire to make a positive difference.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience

Skills

Customer service

IT skills

Word

Excel

Outlook

People skills

Organization

Self-motivation

Administration

Team collaboration

Tools

Word

Excel

Outlook

Job description

Select how often (in days) to receive an alert: Department: Health and Social Care (Administrative Staff) Operation: Sanctuary Care Closing Date: Salary: £13.04 per hour Requisition: 229457 Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Redannick Residential and Nursing Home, Redannick Lane, Truro TR1 2JP £13.04 per hour 30 hours per week Where purpose meets possibility We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Receptionist to our friendly team at Redannick Residential and Nursing Homein Truro. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make. We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there. When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience
• Experience in a customer service setting
• Confident using IT systems including Word, Excel and Outlook
• Warm and approachable with strong people skills
• Organised and able to manage a variety of tasks calmly and efficiently
• Caring, enthusiastic and self-motivated with a desire to make a positive difference

Your rewards

You deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements andannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-care.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values.

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.