Receptionist

Hilton Worldwide, Inc.; Towcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join Hilton Garden Inn Silverstone as a Guest Services Agent, where you'll provide exceptional reception services and create memorable experiences for guests. With a competitive hourly rate and a supportive work environment, this role offers opportunities for personal and professional growth in a dynamic hospitality setting.

Benefits

Hourly Rate of £12.27 plus incentives

Uniform provided

Free and healthy meals when on duty

Grow your Career

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Free Parking

Free Gym membership

Qualifications

• Experience in leading a team.
• Passion for exceptional customer service.
• Excellent communication and complaint handling skills.

Responsibilities

• Provide reception services for guests.
• Deliver a VIP experience to every guest.
• Act as a main point of contact for VIP guests.

Skills

Customer Service

Communication

Problem Solving

Job description

Hilton Garden Inn has taken pole position at Silverstone, the home of the British Grand Prix. Following the successful opening of the new Hilton Garden Inn, we are excited to announce the growth of our high-performing team.

The Hilton Garden Inn Silverstone is situated directly on the Hamilton straight of Silverstone circuit, with 197 bedrooms & suites offering views of the famous asphalt that can convert into hospitality boxes during major events at the circuit. The hotel features amenities including a fitness suite, coffee shop, trackside restaurant with terrace, and a showpiece Rooftop bar.

“LIGHTS OUT AND AWAY WE GO!”

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or hotels are the same, but our spirit and passion for hospitality bring our teams together to foster a culture of inclusiveness, positivity, and achievement. Our mission is “To share the light and warmth of hospitality”. With comprehensive training, resources, and support from managers and colleagues, there are ample opportunities to develop and grow.

A WORLD OF REWARDS

• Hourly Rate of £12.27 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Free Parking
• Discounted attractions at Silverstone
• Free Gym membership
• Modern and inclusive Team Member areas

A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• You will join the Front Office team, in the Reception areas of the hotel.
• You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay memorable. You will act as a main point of contact for VIP guests, liaising with all departments to exceed expectations.
• Are you an ambitious hotelier with experience in leading a team? Do you have a passion for exceptional customer service, excellent communication, complaint handling, and problem-solving skills? Then this is the job for you.

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

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