Receptionist

Hilton Worldwide, Inc.; Towcester; On-site; Full time

Job summary

Join Hilton Garden Inn Silverstone as a Receptionist, where you will deliver exceptional guest experiences and lead the Front Office team. With a competitive hourly rate and numerous perks, this role offers a rewarding career in a vibrant hospitality environment.

Benefits

Free and healthy meals when on duty

Opportunities for career growth and development

Team Member Travel Program

Discounts at high street stores

Holiday entitlement: 28 days increasing up to 33 days

Free Gym membership

Qualifications

• Experience in leading a team.
• Passion for exceptional customer service.
• Excellent communication and complaint handling skills.

Responsibilities

• Provide reception services ensuring exceptional guest experience.
• Act as main point of contact for VIP guests.
• Coordinate with all departments to exceed guest expectations.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Description - Receptionist (HOT0BMHL)

Job Number:

HOT0BMHL

Work Locations

Hilton Garden Inn Silverstone, Silverstone Circuit, Silverstone

Hilton Garden Inn has taken pole position at Silverstone, the home of the British Grand Prix. Following the successful opening of the new Hilton Garden Inn, we are excited to announce that we are growing our high-performing team.

The Hilton Garden Inn Silverstone is situated directly on the Hamilton straight of Silverstone circuit, with 197 bedrooms & suites offering views of the famous asphalt that can convert into hospitality boxes during major events at the circuit. The hotel features a fitness suite, coffee shop, trackside restaurant with terrace, and a showpiece Rooftop bar.

“LIGHTS OUT AND AWAY WE GO!”

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Our culture is built on inclusiveness, positivity, and a drive to achieve our shared goal: “To share the light and warmth of hospitality.” We offer excellent training, resources, and support for personal and professional growth.

A WORLD OF REWARDS

• Hourly Rate: £12.27 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Opportunities for career growth and development
• Participation in our Corporate Responsibility programmes – Find out more at https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights and 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounts at high street stores via Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing up to 33 days
• Free Parking
• Discounted attractions at Silverstone
• Free Gym membership
• Modern, inclusive team areas

A Guest Services Agent provides reception services to ensure an exceptional guest experience from check-in to check-out, including audits as required.

• You will join the Front Office team in the hotel’s reception area.
• You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay memorable. You will act as the main point of contact for VIP guests, coordinating with all departments to exceed expectations.
• Are you an ambitious hotelier with experience in leading a team? Do you have a passion for exceptional customer service, excellent communication, complaint handling, and problem-solving skills? If so, this is the job for you.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but the stay is only part of the story.

We recognize that creating unforgettable guest experiences involves many roles, and behind every role is an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.