Receptionist

TN United Kingdom; Swansea; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality group as a Receptionist at the Mercure Swansea, where your vibrant personality will shine. As the first and last point of contact for guests, you will play a crucial role in ensuring an exceptional experience. You will manage check-ins and check-outs smoothly, coordinate with various departments, and promote hotel services through effective up-selling. This role offers a supportive environment that values quality service without excessive hours. Enjoy a range of benefits, including hotel discounts and a flexible work-life balance, while being part of a passionate team dedicated to hospitality excellence.

Benefits

Hotel discounts

Wagestream

Employee assistance program

Career and lifestyle breaks

Volunteer days

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication skills and vibrant personality.

Responsibilities

• Ensure smooth check-in and check-out processes.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

Communication Skills

Up-selling Techniques

Education

High School Diploma

Job description

Social network you want to login/join with:

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

What is in it for you?

As part of the Aimbridge team, you will have access to a range of benefits, including:

• Hotel discounts across our portfolio – staff rates and up to 50% off on food & beverage and spa services
• Wagestream – stream up to 40% of your pay as it is earned and set up automatic savings for your financial wellbeing
• 24/7 access to our employee assistance program
• Career and lifestyle breaks – take time off for key life events
• Volunteer days – up to two days per year to support a charity of your choice

A day in the life of…

As a Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check-in and check-out process. You will keep the Front Office Manager informed of any relevant guest feedback and coordinate with other departments. Maximize room occupancy and promote hotel services and facilities through up-selling techniques. Ensure compliance with hotel security, fire regulations, and all health and safety legislation.

Based at the Mercure Swansea, you will be part of a passionate team that values quality without demanding excessive hours.

What do we need from you?

To succeed in this role, you should be passionate about delivering an exceptional guest experience and adhere to our brand standards.

At Aimbridge, personality is key. We look for individuals with vibrant personalities and a genuine flair for hospitality.