Receptionist

Oxford Health NHS Foundation Trust; South Oxfordshire, Peacehaven; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Flexible bank shifts across England

Competitive pay rates

24/7 support access

Multi locational

Shift and timesheet portal

Training and development opportunities

Holiday allowance accrual

NHS Pension scheme

Job summary

Oxford Health NHS Foundation Trust seeks a capable receptionist to support a frontline team in delivering high-quality NHS services. You will be the first point of contact for patients, carers and staff, handling information, managing communications, and ensuring data confidentiality.

Responsibilities include handling calls, updating records, and coordinating with clinicians. A strong focus on teamwork and adherence to NHS procedures is essential, with flexible bank shifts across multiple trusts

Qualifications

• Trained in Word processing and keyboard skills.
• Literate, numerate and able to communicate at all levels.
• Clarity of expression and ability to communicate with diverse groups.
• Effective verbal communication skills.
• Attention to detail and accuracy in tasks.
• Strong organisational and prioritisation abilities.
• Experience managing appointments.

Responsibilities

• Be the first point of contact and handle information to progress patient needs or referrals.
• Obtain and relay information from carers/relatives to clinicians.
• Receive calls courteously and maintain excellent communication with distressed callers.
• Ensure documentation is completed where appropriate.
• Manage emails, phone enquiries, and message recording.
• Oversee post handling and maintain confidentiality of patient data and staff information.
• Assist with emergency systems (bleeps, alarms, pagers, fire systems).
• Check and order general stock and maintain stock levels.
• Ensure smooth running of outpatient areas and report urgent matters to management.

Skills

Word processing

Communication

Verbal communication

Attention to detail

Organisational skills

Appointments management

Job description

To provide cover for a comprehensive reception function as part of a frontline team to deliver high quality service. The post holder will liaise extensively with patients, staff and other health professionals.,

What you will do

• As the first point of contact you will need to consider a wide range of information to ensure each patient's needs are progressed or referred on. This includes initial handling of complaints.
• Obtain and relay information from carers/relatives to relevant clinician.
• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers.
• Ensure all documentation is completed, where appropriate.
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols.
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information.
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems
• Be responsible for checking and ordering of general stock such as stationery, beverage supplies and other items as required.
• Ensure the general running of the outpatient area including checking of daily room set up, end of-day security, displays and general upkeeping of the building and to report any urgent matters or concerns to the immediate attention of the office manager and/or a team manager/deputy manager.
• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Essential skills and experience

• Trained and examined in Word processing and keyboard skills
• Literate, numerate and able to communicate at all levels.
• Clarity of expression and ability to communicate with members of the public from many diverse groups
• Effective verbal communication skills
• Able to work with accuracy with attention to detail.
• Effective organisational skills, including the ability to prioritise, plan and complete work.
• Experience of management of appointments.

Benefits

• By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.