Receptionist

Seaham Hall; Seaham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uniform provided

Onsite parking

Spa discounts

Training and induction

Wellness programs

Job summary

Seaham Hall is seeking a Receptionist to be the welcoming face of our five‑star resort on the County Durham coast. You’ll work with the Reception and Reservations teams to ensure every guest journey is seamless, personal, and warm, reflecting our distinctive hospitality.

We require at least one year of customer‑facing experience, with excellent communication, attention to detail, and professional presentation.

Qualifications

• Minimum one year of experience in a customer-facing role.
• Hospitality experience is a bonus.
• Strong communication and a professional appearance.

Responsibilities

• Greet guests as the first point of contact and ensure a warm welcome.
• Coordinate with Reception and Reservations to support guest journeys.
• Maintain smooth desk operations and handle guest requests with care.
• Support check-in/check-out processes and uphold brand standards.

Skills

Customer service

Hospitality experience

Communication skills

Attention to detail

Professional presentation

MS Office

PMS knowledge

Team player

Independent

Reliable transport

Job description

Location: Seaham Hall, County Durham

Salary: £26,436.80 per year + share of monthly service charge (approx. £2,000 annually)

Hours: 40 hours per week (full‑time), including weekends and bank holidays

Shift Times: Earliest start 7:45am | Latest finish 10:30pm

About Seaham Hall

Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five‑star retreat known for our luxury, warmth, and distinctly Northern character.

Discover more about our award‑winning resort: www.seaham-hall.co.uk

The Role

As a Receptionist, you’ll be the welcoming face of Seaham Hall — the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you’ll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.

This is an exceptional opportunity to join a passionate, professional team in one of the North’s most celebrated luxury hotels.

What We’re Looking For

• Minimum one year of experience in a customer‑facing role (hospitality experience a bonus).
• A genuine passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.

Why You’ll Love Working With Us

• Comprehensive induction and in‑house training to support your growth.
• Be part of a multi‑award‑winning team, including:
• Gold Winner, North East England Tourism Awards (five consecutive years)
• Shortlisted for VisitEngland Small Hotel of the Year 2025
• Gold Winner, VisitEngland Small Hotel of the Year 2022
• North of England Hotel of the Year 2023 – The Sunday Times
• 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access to wellness programs, charity events, and sustainability initiatives.
• Employee benefits, including recognition schemes and discounts on spa experiences.
• Stream access for financial wellbeing and flexibility.
• Up to 20% off gift vouchers and spa experiences.
• Free onsite parking and provided uniform.
• Monthly and annual Employee of the Month incentives.