Receptionist

Caledonian Leisure Ltd; Sandown; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Company pension

Live-in accommodation possible

Free staff parking

Job summary

Caledonian Leisure Ltd is seeking a Front Office Assistant/Receptionist to join its hospitality team in the UK. The role focuses on ensuring smooth front desk operations, handling guest inquiries and delivering exceptional service throughout shifts.

Responsibilities include check-in/out, answering calls, promoting hotel services, and contributing to revenue through upselling and room sales. The ideal candidate will excel in a fast-paced environment and work well with colleagues and guests alike.

Qualifications

• Excellent customer service skills.
• Can-do attitude with a proactive approach.
• Self-motivated and able to work in a fast-paced environment.
• Excellent communication and collaborative approach with colleagues and guests.
• Team player with ability to work flexible shifts.

Responsibilities

• Be responsible with day’s business, including arrivals, departures, special requests.
• Check in/out guests.
• Answer all calls.
• Communicate hotel services to guests.
• Positively contribute to the smooth running of the front office department during your shift.
• Handle all guest enquiries and concerns in a professional manner.
• Maximise revenue through upselling and room sales.

Skills

Customer service

Can-do attitude

Self-motivation

Communication skills

Teamwork

Flexible shifts

Job description

Front Office Assistant/ Receptionist

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Be responsible with day's business, including arrivals, departures, special request
• Check in/out guests
• Answering all calls
• Communicate hotel services to guests
• Positively contribute to the smooth running of the front office department during your shift
• Handle all guest enquiries and concerns in a professional manner
• Maximise revenue through upselling and room sales

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking - hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.