Night Porter

Caledonian Leisure Ltd; Callander; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on holiday products

Company pension

Live-in accommodation possible

Free staff parking

Job summary

Caledonian Leisure Ltd in Scotland is seeking a Night Porter to support guests and ensure smooth operations through the night. You will handle inquiries, coordinate with the Manager, follow procedures and maintain a secure, clean property.

Join a team that values customer service excellence, teamwork and flexibility, with opportunities for live-in accommodation and staff discounts on holiday products. Prior night shift experience is desirable but not essential.

Qualifications

• Excellent customer service skills.
• Can-do attitude.
• Self-motivation for fast-paced environments.
• Excellent communication and collaboration with colleagues and customers.
• Ability to work in a team and flexible shifts.
• Night work experience desirable.

Responsibilities

• Handle guests’ enquiries and incidents and coordinate services with the Manager.
• Follow company control procedures per internal audit requirements.
• Know and apply all emergency and fire procedures.
• Work with Front Office to meet night objectives.
• Close daily operations, clean, secure and prepare for the next day.
• Assist other departments on shift (bar/restaurant) as needed.
• Maintain a high level of customer service.

Job description

Night Porter

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
• Following company control procedures in accordance with the internal audit requirements.
• Confidently know all emergency procedures, have full knowledge of fire procedures.
• Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
• Close daily business, clean, maintain, secure property, and prepare for new day.
• Aid other departments while on shift – bar or restaurant if necessary.
• Always demonstrate a high level of customer service.

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.
• Previous experience working nights desirable.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.