Receptionist

Signature Care Homes; Royal Borough of Kingston upon Thames; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bank shifts available

Up to 30 days annual leave + 8 bankhol

Workplace pension

Free meals on shift

Life Assurance Scheme

Blue Light discount

Refer A Friend £50 voucher / up to £1,

Job summary

Signature Senior Lifestyle in Surbiton is seeking a Receptionist to be the friendly first point of contact for visitors and residents. You will manage the front desk, answer calls, log visitors, and perform general admin duties with professional courtesy.

You should be IT literate (MS Office), with prior switchboard experience and excellent communication skills to support a welcoming, efficient environment in a luxury care setting.

Qualifications

• Friendly and welcoming first point of contact for visitors and residents.
• Previous switchboard experience and professional telephone manner.
• IT literate with MS Office and ability to manage emails and databases.

Responsibilities

• Greet visitors and check in at the reception.
• Maintain the visitors book and contractors log.
• Answer calls, redirect messages and manage emails and faxes.
• Carry out general admin duties: filing, word processing, maintaining databases, photocopying.
• Organise staff lunch rotas and handle incoming post.

Skills

Communication skills

Problem solving

Telephone manner

Tools

MS Office

Job description

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Surbiton.What you will do The reception area is your domain! You'll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike. You'll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors' book and the person's identity are checked as far as reasonably practicable, and that the contractors' log is signed by visiting workmen. You'll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You'll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves., Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. You're a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

• From £13.45 per hour
• Shift times: 08:00-20:00, 08:00-14:00, 14:00-20:00. Alternate weekends required.
• Bank shifts available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Surbiton nearest train station
• Walking - less than 1 mile from nearest train station
• Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25