Food and Beverage Assistant

Signature Care Homes; Royal Borough of Kingston upon Thames; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

Life Assurance Scheme

Workplace pension

Refer A Friend £50 voucher

Up to £1,000 cash bonus

Blue Light discount

Job summary

Signature Senior Lifestyle is seeking a Food and Beverage Assistant for our luxury care and nursing home in Surbiton. You will deliver restaurant quality service to residents, greet them, explain menus, serve meals, and keep the dining room spotless.

The role supports dining operations across areas like Private dining, Café, and events, with interdepartmental collaboration. Experience in a busy restaurant is an advantage; a friendly, organized personality is valued.

Qualifications

• One year or more experience in a busy restaurant is preferred.
• Demonstrates strong customer service and communication skills.

Responsibilities

• Deliver restaurant quality service to residents with a smile.
• Welcome residents and explain menu choices clearly.
• Serve food from the kitchen and keep the dining room clean.
• Support dining operations in other areas (Private dining room, Café, Sky Lounge Bistro, events).
• Handle complaints calmly and inform supervisor of issues.
• Work across departments including Housekeeping, Food & Beverage, Wellbeing & Lifestyle.

Skills

Restaurant experience

Customer service

Communication

Job description

Become the warm, welcoming face of our bistro and restaurants when you join Signature Senior Lifestyle as a Food and Beverage Assistant, at our luxury care and nursing home in Surbiton. We aim to offer a food & beverage service experience that is comfortable, easy, accessible and surprising.What you will do Our Food and Beverage Assistant will deliver restaurant quality service to our residents with a smile. You'll welcome residents in, explain menu choices in a clear, concise way, serve food from the kitchen and take pride in keeping the dining room spotlessly clean. Your role will also support dining operations or food & beverage service in other areas such as the Private dining room, Café, Sky Lounge Bistro or special events as applicable to the home where you are applying. You'll take dealing with complaints in your stride, ensuring the resident feels listened to and understood, and making sure the supervisor is informed of any issues quickly, in a calm and polite manner. Internally, this role is called Hospitality Assistant, if you are successful this will be your job title. You will be required to work across a range of departments including Housekeeping, Food & Beverage and Wellbeing & Lifestyle. Responsibilities will vary on each shift depending on which department you are supporting., Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. As well as your charming, friendly personality and exceptional organisational skills, a year's experience working in a busy restaurant is an advantage.

• From £13.45 per hour
• Shift times: 08:00-16:00, 12:00-19:30. Alternate weekends required.
• Full time shifts available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Surbiton nearest train station
• Walking - less than 1 mile from nearest train station
• Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25