Receptionist

Elgin Clinic; Royal Borough of Greenwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Elgin Clinic is seeking an experienced GP Receptionist/Administrator to join a busy, supportive team. You will be the first point of contact, delivering a professional and caring service while handling a mix of reception and administrative duties to keep the practice running smoothly.

You should have prior GP reception experience, excellent communication and IT skills, and the ability to work calmly under pressure as part of a reliable and proactive team.

Qualifications

• Experience in GP reception essential.
• Excellent communication and IT skills required.
• Ability to manage a busy reception environment and patient enquiries.

Responsibilities

• Welcome patients and visitors to the practice in a friendly, professional manner.
• Answer telephone calls and respond to patient enquiries promptly.
• Book and manage appointments, cancellations and reschedules.
• Process repeat prescription requests and direct patients to appropriate services.
• Scan and file clinical documents, update patient records and manage emails.
• Provide general administrative support to the practice team and maintain confidentiality.

Skills

Communication skills

Organisational skills

IT skills

Team player

Calm under pressure

Tools

Medical reception software

Job description

We are looking for an experienced, friendly and enthusiastic GP Receptionist/Administrator to join our busy, welcoming and supportive team. As the first point of contact for our patients, you will play an important role in providing a professional, caring and efficient service. The role involves a mixture of reception and administrative duties, helping to ensure the smooth day-to-day running of the practice. Previous experience working in a GP practice reception role is essential, as we are looking for someone who understands the demands of general practice, can confidently manage a busy reception environment and is familiar with supporting patients in a healthcare setting. We are looking for someone who is organised, reliable, compassionate and a great team player, with excellent communication skills and a positive, can-do attitude. If you have previous GP reception experience, enjoy working with people and are looking for a rewarding role where no two days are the same, we would love to hear from you!

Why join us?

We pride ourselves on being a friendly, hardworking and supportive team who genuinely care about our patients and each other. We value everyone's contribution and aim to create a positive working environment where you feel supported, appreciated and part of the team.

The successful candidate will be responsible for providing a friendly, professional and efficient reception and administrative service to patients and the wider practice team at The Elgin Clinic. Main duties will include welcoming patients, answering telephone calls, booking and cancelling appointments, managing patient enquiries and directing patients to the appropriate healthcare professional or service. The role will also involve processing repeat prescription requests, managing incoming correspondence, scanning and filing documents, updating patient records, handling emails and carrying out general administrative tasks to support the smooth running of the practice. The successful candidate will work closely with GPs, nurses and other members of the practice team, ensuring patient information is handled accurately and confidentially. They must be able to manage a busy workload, prioritise tasks, remain calm under pressure and deal with patients in a caring and professional manner. Previous experience working in a GP reception role is essential, along with good communication, organisational and IT skills. We are looking for a reliable, flexible and enthusiastic team player who is committed to providing excellent patient care.

Job Description GP Receptionist/Administrator

The Elgin Clinic is looking for an experienced, friendly and motivated GP Receptionist/Administrator to join our busy and supportive practice team. The successful candidate will be responsible for providing an efficient, professional and welcoming service to patients, visitors and healthcare professionals. As an important member of the practice team, you will help ensure the smooth day-to-day running of the surgery while delivering a high standard of patient care. The role involves a combination of reception and administrative responsibilities, including answering telephone calls, booking and managing appointments, dealing with patient enquiries, processing prescription requests and directing patients to the most appropriate healthcare professional or service. Administrative duties will include managing incoming correspondence, scanning and filing clinical documents, updating patient records, processing emails and completing general administrative tasks accurately and efficiently. You will work closely with GPs, nurses, healthcare professionals and other members of the practice team to ensure patients receive a timely, caring and professional service. The successful candidate must be able to manage competing priorities, work effectively under pressure and handle sensitive or challenging situations with patience, empathy and professionalism. Maintaining patient confidentiality and following practice policies and procedures will be essential. Previous experience working in a GP reception role is essential. Applicants should have good IT skills, excellent communication and organisational abilities, and a sound understanding of the demands of working in a busy GP practice. We are looking for someone who is reliable, flexible, proactive and enjoys working as part of a team. At The Elgin Clinic, we value teamwork, mutual support and a positive working environment where everyone contributes to delivering the best possible care to our patients.