Receptionist

Archvale Limited; Reading; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

27 days annual leave (pro-rata)

8 bank holidays (pro-rata)

Job summary

Archvale Limited is seeking a friendly and organised GP Receptionist to be the first point of contact for patients and visitors at Westwood Road Surgery in Reading. The role focuses on delivering exceptional customer service and administrative support within a fast-paced primary care setting.

You will manage appointments, handle inquiries, process prescriptions, and perform general admin tasks while upholding patient confidentiality and data protection policies.

Qualifications

• GCSEs in English and Maths required.
• Experience in customer-facing roles preferred.
• Ability to greet patients warmly and manage inquiries.

Responsibilities

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate team.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Completion of triage documents for patients who are unable to do this themselves
• Processing of prescription requests
• Booking appointments at our PCN Hub sites using Systm1
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Previous experience in customer-facing roles such as retail, hospitality, or other service
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Previous experience working within GP practice.
• Previous experience in the reception role.
• GCSEs in English and Maths
• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)

Skills

Customer service

Communication skills

Attention to detail

Empathy

Multitasking

Education

GCSE English and Maths

Tools

Systm1

Job description

Working hours: 27.5 hours per week 5.5 hours per day 5 days a week

Location: Westwood Road Surgery in Reading

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have

access to comprehensive, coordinated and continuous care within a sustainable primary care

system.

We appreciate that our whole primary care system is struggling, which is causing a negative

effect on patient care and staff happiness. We believe that we can turn this around by

reimagining how primary care is delivered from the ground up by placing a focus on data

insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to

significantly increase the quality of care for our patients. However, we can only build the best

primary care service there is if our colleagues are happy, empowered and supported within an

excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for

both patients and staff alike and you want to be a part of this; then we would love to meet you

and tell you more about our plans.

Overview

We are currently seeking a friendly and organised individual to join our team as a GP

Receptionist. In this role, you will be the first point of contact for patients and visitors, providing

exceptional customer service and administrative support. The ideal candidate will possess

excellent communication skills, attention to detail, and a compassionate manner, ensuring that

patients feel welcome and supported throughout their interactions with our practice.

Duties

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Completion of triage documents for patients who are unable to do this themselves
• Processing of prescription requests
• Booking appointments at our PCN Hub sites using Systm1
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Previous experience in customer-facing roles such as retail, hospitality, or other service
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Previous experience working within GP practice.
• Previous experience in the reception role.
• GCSEs in English and Maths
• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)