Receptionist/admin

Story Terrace Inc.; Tunbridge Wells; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave pro‑rata

Job summary

Story Terrace Inc. is seeking a friendly GP Receptionist to join our team in Lamberhurst/Tunbridge Wells. The part-time role involves welcoming patients, booking appointments, handling calls and payments, and supporting routine admin tasks within a GP practice.

The ideal candidate will have receptionist experience, strong communication and IT skills, and the ability to multitask in a fast-paced environment. Benefits include NHS Pension Scheme and 27 days annual leave (pro‑rata).

Qualifications

• Experience as a receptionist or front desk role.
• Excellent interpersonal skills and empathy when dealing with patients and staff.
• Strong IT skills including basic office software and data handling.

Responsibilities

• Greet patients and visitors on arrival to create a positive first impression.
• Manage appointments including scheduling and cancellations using electronic systems.
• Answer and direct incoming calls to appropriate staff or departments.
• Provide information about services, opening hours and other relevant details.
• Assist with general admin tasks such as photocopying, scanning and filing.
• Maintain confidentiality and data protection compliance.
• Process prescription-related queries and payments.

Skills

Customer service

Communication skills

Organisational skills

IT skills

Multitasking

Education

GCSE English & Maths

Job description

Job Description:

Job role: Receptionist

Job type: Permanent

Working hours: Part Time, Tuesday 1-6.30, Friday 8-6.30

Location: Lamberhurst, Tunbridge Wells

Salary: £12.71/h

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients

have access to comprehensive, coordinated and continuous care within a sustainable

primary care system.

We appreciate that our whole primary care system is struggling, which is causing a

negative effect on patient care and staff happiness. We believe that we can turn this

around by reimagining how primary care is delivered from the ground up by placing a

focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes

to significantly increase the quality of care for our patients. However, we can only build

the best primary care service there is if our colleagues are happy, empowered and

supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is

delivered for both patients and staff alike and you want to be a part of this; then we

would love to meet you and tell you more about our plans.

Overview

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Handle queries and process requests for prescription medications.
• Manage card payments for prescription medications.

Essential criteria

• Previous experience in the receptionist role.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills

Desirable criteria

• Previous experience working within GP practice.
• GCSEs in English and Maths.

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.