Receptionist - Orchard Grove

Brunelcare; West of England; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

22 days annual leave rising to 25

Buy & Sell Holiday Scheme

Medicash Health Plan

Blue Light Card discounts

Cycle to Work Scheme

Employee Assistance Programme

Refer a friend bonus

Job summary

Brunelcare is seeking a friendly receptionist to join our Orchard Grove Reablement Centre team. You will greet visitors warmly, manage calls, coordinate with colleagues and help maintain smooth day-to-day operations.

You will need a courteous phone manner, good organisational skills and the ability to prioritise tasks. A driving licence is essential as you may be asked to transport residents to appointments, and you will benefit from a supportive, caring environment.

Qualifications

• Customer service experience preferred but not essential.
• Computer literate with an excellent telephone manner.
• Able to prioritise workload and work independently.
• A driving licence is essential as you may be required to take our residents to appointment.

Responsibilities

• Meet and greet visitors including friends, family and professionals visiting Orchard Grove
• Provide efficient and effective communication ensuring good customer care is maintained at all times
• Key communicator between departments. Receiving and directing a variety of queries
• Promote and actively demonstrate the principles of Person Centred Care
• Input a wide range of data and ensure our databases remain accurate and up to date
• Complete delegated administrative tasks

Skills

Customer service

Telephone manner

Communication

Prioritisation

Driving licence

Tools

Computer literacy

Job description

Are you passionate about delivering outstanding customer service? Are you organised with a confident and friendly phone manner? Do you enjoy meeting new people?

If so, we have a fantastic opportunity for a receptionist to join our friendly team based at Orchard Grove Reablement Centre.

About The Role

You will be a key part of the home working closely with the Business Manager and colleagues to ensure everyone is greeted in a friendly and polite manner.

• Meet and greet people including friends, family and professionals visiting Orchard Grove
• Provide efficient and effective communication ensuring good customer care is maintained at all times
• Key communicator between departments. Receiving and directing a variety of queries
• Promote and actively demonstrate the principles of Person Centred Care
• Input a wide range of data and ensure our databases remain accurate and up to date
• Complete delegated administrative tasks

About You

An approachable and friendly personality is essential to ensure our visitors get the best welcome possible. Ideally, you will also have some customer service experience however this is not a deal breaker. Alongside this you will also…

• Computer literate with an excellent telephone manner
• Ability to communicate effectively with people from all walks of life
• Able to prioritise workload and work independently
• A driving licence is essential as you may be required to take our residents to appointment

Job Benefits

• Competitive rates of pay
• Equivalent to 22 days of paid annual leave (excluding of bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)
• Buy & Sell Holiday Scheme
• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Blue Light Card discount service, offering online and high street discounts
• Colleague Voice Representatives, enabling you to have your say
• Cycle to Work Scheme
• Company Sick Pay – Linked to length of service
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Please Note:

If you are invited to an interview, you will be asked to bring documents to allow us to undertake a DBS check and confirm your right-to-work status. The documents required will be communicated to you by the hiring manager when booking your interview.

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.