Receptionist

Leonardo Hotels; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special hotel room rates across UK &欧洲

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training programmes

Job summary

Leonardo Hotels is seeking a proactive Receptionist to support the smooth running of the Front Office. You will be the friendly face of the hotel, welcoming guests, assisting with check-in/check-out, and delivering the 5‑star level of service the brand is known for.

In this busy role you will share local recommendations, coordinate with team members and uphold professional standards. Training and progression opportunities are part of the offer, along with wellbeing initiatives and staff perks.

Qualifications

• Friendly and professional demeanour is essential.
• Ability to guide guests with local recommendations.
• Strong organizational and multi‑tasking abilities.
• Excellent communication and customer service.
• Willingness to participate in training and development.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Answer enquiries and provide local information.
• Collaborate with colleagues to ensure guest satisfaction.
• Maintain front desk appearance and handle administrative tasks.

Skills

Passion to make a difference

Courteous demeanor

Local city knowledge

Excellent organizational skills

Dependable and friendly

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!

If you’re our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks our Receptionist could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Receptionist?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!