Receptionist

Serco; Oxford; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Receptionist, where you'll be the first point of contact for customers in a vibrant leisure environment. This role offers both part-time and full-time opportunities, allowing you to engage with visitors and provide exceptional service. With a focus on creating a safe and enjoyable atmosphere, you'll help foster an active community. Enjoy perks like free gym membership and excellent development opportunities, all while making a meaningful impact in people's lives. If you're passionate about customer service and eager to grow, this is the perfect role for you.

Benefits

Free gym membership

Discounted classes and facilities

Free safeguarding training

DBS check

Excellent development opportunities

6% employer-matched pension

21 days annual leave plus public holidays

Qualifications

• Previous experience in face-to-face customer service in busy environments.
• Ability to handle cash and maintain customer records.

Responsibilities

• Provide clear customer information and service regarding the facility.
• Assist other staff members and handle customer queries.

Skills

Customer Service

Communication Skills

Cash Handling

IT Systems Proficiency

Sales Experience

Education

Customer Service Qualifications

Job description

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Working Hours: Part time (16 hours per week) and Full time (40 hours per week) are available to cover a mixture of early and late shifts including weekends.

Salary: £13.16 per hour + Excellent benefits

Here at Oxford Community Leisure Trust, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. We aim to be the destination of choice for being part of an active community and to help you make MORE of every day. To deliver these services, we need an enthusiastic and customer-focused team. Currently, we are recruiting for both part-time and full-time Receptionists to join our team.

As the Receptionist, you will be the first point of contact for our customers. Your role is to provide clear customer information and service regarding the facility and its offerings. The role involves high levels of customer interaction, including face-to-face contact, emails, and telephone queries. You may also be asked to assist other staff members at times.

We share your passion for leisure and offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for yourself and a family member across our leisure centres!

Serco manages these facilities daily on behalf of the Trust.

About you

The successful candidate will be passionate and enthusiastic, committed to providing the best service possible for visitors and willing to go the extra mile for customers.

We are looking for candidates with previous experience in face-to-face customer service in busy environments, including sales experience if possible. You should have good communication and customer care skills, be able to work under pressure with maturity and calmness, handle cash and maintain customer records, and have a good telephone manner. Confidence in using IT systems is also essential. Customer service qualifications are desirable.

If you meet these criteria and are seeking a new, challenging, and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means playing a critical role in ensuring communities receive exceptional service and a safe, fun environment to stay healthy and connected.

A world of opportunity: We support internal progression through training and development, including potential advancement into senior management.

Great people: Our staff are dedicated to providing excellent service, and we value those who take pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer-matched pension contribution.
• 21 days annual leave plus public holidays (pro rata for part-time).
• Life assurance up to 2x base salary.
• For more leisure benefits, see Employee Benefits.

Serco/Serco Leisure Operating Limited manages the recruitment process and the Trust’s employees in service delivery. The Trust is committed to equal opportunities. Applicants with additional needs or requiring more time to apply should contact the Recruitment Team at 0345 010 4000. Employees will undergo a DBS check where appropriate.