Receptionist

OUH; Packmoor; Remote; GBP 25,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Receptionist (Band 2-3 Link Grade) to join the Ophthalmology Department. The role requires excellent communication, organisational skills and the ability to work under pressure in a busy hospital setting.

You will greet patients, check them in, register attendance on EPR and book follow-up appointments. Training is provided, and weekend rotas may occur.

Qualifications

• Good basic educational qualifications (5+ GCSEs including English and Maths)
• IT qualifications EPR trained (training available)
• NHS experience
• Able to work independently and as a team member
• Previous experience in a similar role
• Evidence of team working

Responsibilities

• Greet patients at reception in a helpful, polite and efficient manner.
• Check demographics details for patients on arrival and update per policy.
• Register patient attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner.
• Book follow-up appointments ensuring correct RTT status.
• Arrange interpreters or sign language services as needed.
• Maintain clinic lists, bookings, late bookings and DNAs.
• Ensure patients are checked in/out and future appointments are set.
• Transport coordination for patients as required by senior staff.
• Keep reception areas tidy and report defects to line manager.
• Prioritise workload and work with minimal supervision.
• Undertake further training as required.

Skills

Communication skills

Team player

Customer service

Proactive

Education

GCSEs incl. English & Maths

IT qualifications (EPR trained)

Tools

EPR system

Job description

Main area Administration Grade NHS AfC: Band 2/3 Link Grade Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 7.5 hours per day and may require weekend working on a rota basis) Job ref 321-NOTSS-8314415-B2

Site West Wing, John Radcliffe Hospital Town Headington Salary £25,272 - £27,476 per annum, pro rata Salary period Yearly Closing 05/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

Receptionist - Band 2-3 Link Grade

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Ophthalmology Department. The successful candidate would ideally have experience of working in the NHS or thought this is not essential. Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must although full training will be given.

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

This post is full time 37.5 hours. The successful candidate will be required to work shifts covering from 8am to 5pm Monday to Friday and may include occasional cover between 8am to 4pm on Saturday and Sunday. Rotas will be published in advance.

Main duties of the job

To greet patients at reception in a helpful, polite and efficient manner.

Check patients in and out of their appointment, booking follow up appointment as require ensuring that the RTT status is correct.

For patients attending Eye Casualty you will need to register their referral on the system before creating the appointment, these appointments will also require checking and out and out.

You will also need to clinically code patients appointments from the outcome forms on a daily basis.

Other duties will including making and receiving phones calls and scanning paper work

Working for our organisation

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

Detailed job description and main responsibilities

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Register patient’s attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
• To ensure that all patients’ notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
• To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
• To make sure the relevant reception area within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
• To be able to prioritise your workload and work with minimal supervision.
• To undertake further training as and when required

Person specification

Education & Professional Qualifications

• Good basic educational qualifications (5 or more GCSE’s including English and Maths Grade C or above) or equivalent qualifications
• IT Qualifications EPR trained (training available)

Experience and Skills

• Able to work independently and as a team member
• NHS Experience
• Previous experience in a similar role
• Evidence of team working

Specific Aptitude and Abilities

• Ability to plan and coordinate work within area of responsibility
• Reliable and organized paying attention to detail
• Ability to work under pressure

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospital s promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital is provided by Equans.

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