Receptionist

InterContinental Hotels Group; Oxford; Hybrid; GBP 9,300 - 13,000; Part time

Benefits offered by this job

Staff Accommodation in Oxford

Meals on duty

IHG benefits

Refer a Friend programme

Discounts for hotels and restaurants

Job summary

voco Oxford Spires, part of InterContinental Hotels Group, is hiring a part-time Receptionist for 16 hours per week at voco Oxford Spires. You will greet guests, check them in, assist with luggage and provide outstanding service in a lively hotel setting.

The role offers staff accommodation in Oxford, meals on duty, and access to global IHg benefits. You will join a team focused on friendly, guest-centric experiences and opportunities for career progression across the IHG portfolio.

Qualifications

• Be passionate about delivering great service and guest-focused.
• Previous experience in Receptionist, Guest Relations, Concierge.
• Experience handling guest queries and complaints.
• Experience using Opera PMS is a huge advantage.
• Willing to learn and work as part of a wide hotel team.

Responsibilities

• Checking guests in and assisting with luggage.
• Support guest needs and requests during stay.
• Provide friendly, informative service at all times.
• Coordinate with departments to ensure guest satisfaction.

Skills

Guest service

Reception experience

Guest queries handling

Opera PMS experience

Team player

Tools

Opera PMS

Job description

We have a fantastic opportunity for a Receptionist to join our team in voco Oxford Spires on a Part-Time contract. 16 hours per week

You will earn £13.15 per hour

Staff Accommodation in Oxford available!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in, to assisting with guest luggage - every day is different! We take pride in the fact that we are experts in what wedo and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Receptionist, you will need:

• To be passionate about delivering great service and be guest focused

• Previous experience in Receptionist, Guest Relations, Concierge

• Experience with handling guests queries and complaints

• Experience using Opera PMS is a huge advantage

• To be willing to learn new things and work as part of a wide hotel team!

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!

• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice

• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Meals whilst on duty

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)

• We provide every employee company sick pay and life insurance

• Amazing discounts for our hotels and restaurants around the world & discounts from over 15,000 stores – all the way from retail to cinema

• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections, apply today to join our team as a Receptionist!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.