Night Receptionist

InterContinental Hotels Group; Oxford; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Wagestream

Meals on duty

28 days holiday incl bank holidays (33

Company sick pay and life insurance

Amazing discounts for hotels & res

Discounts from 15,000 stores

Refer a Friend programme

Job summary

voco Oxford Thames is inviting applications for a Night Receptionist to join our team on a Full-Time contract. Shifts from 22.45 to 07.00, with hourly rate of £14.15, equating to about £29,432 per year.

As a Night Receptionist you will welcome guests, handle check-in/out, answer queries, and liaise with all hotel departments. Previous reception or guest relations experience is desirable, and Opera PMS experience is a huge advantage. Staff accommodation is available in Oxford.

Qualifications

• To be passionate about delivering great service and be guest focused.
• Experience in Receptionist, Guest Relations, Concierge.
• Experience handling guests queries and complaints.
• Experience using Opera PMS is a huge advantage.
• To be willing to learn new things and work as part of a wide hotel team.

Responsibilities

• Welcome guests and manage night operations on shifts 22:45-07:00.
• Handle check-in/check-out and guest requests.
• Respond to queries and complaints professionally.
• Coordinate with other hotel departments as needed.

Skills

Guest service

Reception experience

Query handling

Alcohol service

Team player

Willingness to learn

Tools

Opera PMS

Job description

A fantastic opportunity for a Night Receptionist to join our team in voco Oxford Thames on a Full-Time contract!

The shifts are from 22.45 to 07.00 / You will earn £14.15 per hour – equal to £29,432.00 salary.

Staff Accommodation in Oxford available!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.

With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.

voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.

Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace.

As a Night Receptionist, you will play a vital part in delivering a superior guest experience. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Night Receptionist, you will need:

• To be passionate about delivering great service and be guest focused

• Part of the role is to serve alcohol to guests as required

• Previous experience in Receptionist, Guest Relations, Concierge

• Experience with handling guests queries and complaints

• Experience using Opera PMS is a huge advantage

• To be willing to learn new things and work as part of a wide hotel team

Our Night Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!

• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice

• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Meals whilst on duty

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)

• We provide every employee company sick pay and life insurance

• Amazing discounts for our hotels and restaurants around the world

• Discounts from over 15,000 stores – all the way from retail to cinema

• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.