Receptionist

Accor Hotels; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Multi-Task Team Member who thrives in a dynamic environment. This role involves providing exceptional customer service across various functions, including Front of House, Bar, and Food and Beverage. You will be the first point of contact for guests, ensuring a warm welcome and smooth check-in process. If you are flexible, enthusiastic, and possess strong communication skills, this opportunity allows you to grow in a supportive team that values your contributions. Join us to create memorable experiences in a vibrant hospitality setting!

Benefits

Exclusive Benefits

Career Development Opportunities

Supportive Work Environment

Qualifications

• Must enjoy working in a customer-facing role.
• Strong ethics, responsibility, and independence are essential.

Responsibilities

• Check guests in and out using a computerized system.
• Provide excellent counter and table service.
• Handle guest queries or complaints professionally.

Skills

Customer Service

Communication Skills

Flexibility

Sales Orientation

Food Hygiene Knowledge

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. It’s a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Job profile

You must enjoy working in a customer-facing role at all times, from morning shifts to evening work. You will be trained to provide multi-functional services within Front of House, Bar, Food and Beverage, and Housekeeping where applicable.

As a Multi-Task Team Member, you will handle enquiries and room reservations made via telephone, online, or email. Receptionists greet and welcome guests upon arrival; making a good first impression—warm and welcoming—is essential to ensure a positive start to their stay.

You will provide excellent counter and table service (when applicable) and have complete knowledge of all food and beverage items on the menu.

Job responsibilities

• Be aware of all hotel departments and communicate effectively with them.
• Check guests in and out using a computerized system.
• Familiarize yourself with check-in/out procedures and the hotel’s reception system.
• Issue keys and provide clear directions to guests’ accommodations.
• Keep accurate records of guest arrivals and departures, and communicate necessary information to relevant departments.
• Provide guests with information about local attractions and additional services like taxis or newspapers.
• Manage guest messages, mail, and incoming calls, assisting guests with external calls as needed.
• Prepare customer accounts upon check-out, including additional charges.
• Process payments via cash or card.
• Handle guest queries or complaints professionally.
• Maintain knowledge of hotel charges and facilities.
• Ensure proper duty handovers and complete guest registration forms in compliance with regulations.
• Maintain guest and hotel security at all times and report suspicious activity.
• Manage cash and monetary transactions responsibly.
• Understand and adhere to health, safety, and fire evacuation procedures.
• Assist in emergency evacuations and safety protocols.

General Assistant [Multi Task role]

• Provide counter and table service, maintaining knowledge of all menu items.
• Coordinate with the kitchen regarding orders and promotions.
• Ensure bar setup and stock levels meet standards.
• Maintain hygiene and safety standards.
• Follow till and security procedures.
• Deliver courteous and efficient service.
• Build relationships with frequent clients and assist in attracting new customers.
• Participate in departmental cleaning and report issues to management.
• Dress according to hotel standards and comply with customer care principles.
• Support other operations and undertake reasonable requests from management.
• Attend training sessions as required.

Qualifications

Personal profile

Personal Qualities

• Flexible and adaptable to business needs
• Enthusiastic, punctual, reliable

Skills / Qualities

• Strong ethics, responsibility, and independence
• Self-motivated, positive, guest-oriented, and service-minded
• Team spirit, good listening and communication skills
• Fluent in English
• Dynamic, sales-oriented, able to work under pressure
• Knowledge of food hygiene, health, and safety regulations

Special Notice

Confidentiality and discretion are required due to access to sensitive information. Flexibility in working hours is essential due to industry demands.

Additional Information

Our commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent.