Receptionist

The Retreat Elcot Park; Newbury; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Discounted restaurant/hotel rates

Wagestream access

28 days holiday + birthday off

Referral bonus up to £1000

Floating/split-shift flexibility

Complimentary team meals

Apprenticeships & Level 3 quals

Job summary

The Retreat Elcot Park in Newbury, West Berkshire, is seeking a Receptionist for our Front Office team. You will be one of the first and last friendly faces guests meet, responsible for delivering a warm welcome and memorable service during dining or overnight stays.

We offer an excellent starting hourly rate plus generous tronc, personalised training, clear career paths and development opportunities, plus perks like discounted rates for family and friends, Wagestream access, and a 28‑day

Qualifications

• Be charming, passionate and enthusiastic, taking pride in what you do.
• Have bags of energy and the ability to deliver the highest possible standards of customer service.
• Have a natural ability for delivering a warm and friendly welcome.
• Be happy to work alone with minimal supervision, as well as part of a team.
• Have at least 1 years' experience in a premium hotel or restaurant environment.

Responsibilities

• Welcome guests into The Retreat Elcot Park and create enchanting moments.
• Maintain the highest standards of customer service and a warm, friendly welcome.
• Assist guests with inquiries and ensure a smooth, memorable experience.
• Flexibly support the Front Office team and colleagues across the group.

Skills

Customer service

Communication skills

Teamwork

Hospitality

Guest welcome

Job description

We are looking for a professional Receptionist to join our Front Office team at The Retreat, Elcot Park located in West Berkshire.

After extensive refurbishment the hotel has been transformed to offer individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.

As part of our Front Office team, you will be one of the first people to welcome our guests into our beautiful hotel. You will help to create those enchanting moments which sets the tone for our guests’ visit, whether they have come for a dining experience or an overnight stay. You will also be the final person our guests see, and your aim will be to give them a wonderful lasting impression that they will never forget!

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent starting hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

You will:

• Be charming, passionate and enthusiastic, taking pride in what you do.
• Be passionate about offering standards of excellence to our guests and have the finest attention to detail.
• Have bags of energy and most importantly the ability to deliver the highest possible standards of customer service.
• Have a natural ability for delivering a warm and friendly welcome.
• Be a friendly people person and possess excellent communication skills.
• Be happy to work alone with minimal supervision, as well as part of a team.
• Have the desire to work in a fast paced and energetic workplace.
• Be looking for career progression through our training and support.
• Be immaculately groomed to give the best possible first impression of The Retreat
• Have at least 1 years' experience in a premium hotel or restaurant environment.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!

Compensation: Competitive salary