Housekeeper

The Signet Group; Newbury; Hybrid; GBP 12,398,000 - 17,909,000; Full time

Benefits offered by this job

Free on-site parking

Generous tronc (£3,000 per year)

Discounted rates

Wellbeing hub

Training & career paths

28 days holiday + birthday off

Team recognition programme

Referral bonus up to £1000

Flexible scheduling

Complimentary team meals

Long Service Awards

Supplier trips & masterclasses

Cross-group movement

Apprenticeships & qualifications

Job summary

The Signet Collection’s The Retreat, Elcot Park in West Berkshire is seeking a Room Attendant to join its housekeeping team, delivering pristine bedrooms and public areas to create a luxury guest experience.

No prior experience required; a can-do attitude, attention to detail, and a warm, welcoming manner are valued. The role offers on-site parking, a generous tronc, and opportunities to grow within the Signet group.

Qualifications

• No formal experience required, just a great can-do attitude.

Responsibilities

• Clean bedrooms and public areas to the highest standards.
• Maintain cleanliness and presentation throughout the guest areas.
• Work as part of the housekeeping team to deliver exceptional guest experiences.

Skills

Can-do attitude

Attention to detail

Guest service

Excellence standards

Warm personality

Team player

Willingness to learn

Job description

We are looking for a highly motivated professional Room Attendant to join our housekeeping team at The Retreat, Elcot Park located in West Berkshire.

Welcome to The Retreat at Elcot Park – a beautifully refurbished country house hotel with 55 stylish rooms, buzzing restaurants, a luxe spa and guests who love great food and great service. We can offer free parking on-site to our teams, as well as a generous Tronc of about £3,000 per year, paid monthly with your normal pay, (if you work full time, pro rata amount for part-time) from your first day at work!

As part of our housekeeping team, our Room Attendants ensure the highest standards of cleanliness are achieved throughout our beautiful bedrooms and public areas giving our guests the best possible experience.

What we need from you:

• We don't necessarily need experience - just a great can do attitude!
• Pride in what you do and have a keen eye for detail.
• You will be passionate about offering standards of excellence to our guests.
• Have a natural ability for delivering a warm and friendly welcome.
• Have a genuine desire to go the extra mile to provide an exceptional guest experience.
• Be a team player and able to communicate both to our guests and other team members.
• Have a willingness to learn and develop, be hungry to learn!

What You’ll Get from Us

Working with The Signet Collection means joining a group that genuinely cares about people — not just their output, but their whole wellbeing, growth, and joy at work. You’ll be part of a creative, ambitious team determined to redefine British boutique hospitality one brilliant guest (and team member) experience at a time.

Plus:

• A good hourly rate of pay, plus generous tronc to top up your monthly earnings.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Stream- access up to 40% of your pay before pay date, and save directly from your salary.
• Your Wellbeing Hub - powered by Hospitality Action, from an 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, we want to you feel cared for at each step.
• Access personalised training, clear career paths and genuine opportunities for your development.- all visible through our brilliant team comms and learning platform, All Gravy
• 28 days’ holiday(including Bank Holidays)+ your birthday off
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling- no split shifts!
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across the Signet group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

At the Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!