Receptionist

The Mitre Hotel; Molesey; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Wagestream access

Discounted rates

Team meals

Flexible scheduling

Referral bonus

Training & development

Career progression

Apprenticeships available

Job summary

The Mitre Hotel in Molesey, United Kingdom, is seeking a highly motivated Receptionist to join our Front Office team. You will be one of the first people to welcome guests and set the tone for their visit, whether dining or staying overnight.

We offer an amazing opportunity with an excellent hourly rate and tronc, personalised training and clear pathways for development. Enjoy discounted rates, Wagestream access, 28 days of holiday, team meals, and career progression across our Group.

Qualifications

• 1 year of experience in a similar role.
• Excellent communication and guest service.
• Willingness to work flexible shifts.

Responsibilities

• Greet guests warmly and professionally.
• Deliver high standards of customer service.
• Assist guests with dining and overnight stays.
• Work effectively in a fast-paced environment.

Skills

Customer service

Communication

Hospitality

Teamwork

Job description

We are looking for a highly motivated professional Receptionist to join our Front Office team at The Mitre Hotel which we have transformed into glamorous restaurants, cocktail bars, enchanting river terraces and an orangery, a quirky library and elegantly styled bedrooms.

As part of the Front Office team, you will be one of the first people to welcome our guests into our beautiful Hotel. You will help to create those enchanting moments which sets the tone for our guests’ visit, whether they have come for a dining experience or an overnight stay. You will also be the final person our guests see, and your aim will be to give them a wonderful lasting impression that they will never forget.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

You will:

• Be charming, passionate and enthusiastic, taking pride in what you do.
• Be passionate about offering standards of excellence to our guests and have the finest attention to detail.
• Have bags of energy and most importantly the ability to deliver the highest possible standards of customer service.
• Have a natural ability for delivering a warm and friendly welcome.
• Be a friendly people person and possess excellent communication skills.
• Be happy to work alone with minimal supervision, as well as part of a team.
• Have the desire to work in a fast paced and energetic workplace.
• Be looking for career progression through our training and support.
• Have 1 years' experience in a similar role.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!

Compensation: Competitive salary