Restaurant Host

The Signet Group; Molesey; On-site; GBP 1,240,000 - 1,791,000; Full time

Benefits offered by this job

28 days’ holiday + birthday off

Wagestream access

Referral bonus up to £1000

Complimentary team meals on shift

Discounts at group venues

Training and apprenticeships

Long Service Awards

Job summary

The Signet Group is seeking a dedicated Restaurant Host/Hostess for The Mitre Hotel. You will be the first face guests see, delivering warm, friendly service and guiding guests through the guest journey in our glamorous riverfront venues.

You will handle EPOS and ResDiary, develop menu knowledge, and ensure compliance with Hygiene and Health & Safety standards while enjoying excellent career development and team benefits.

Qualifications

• Warm and friendly guest services attitude.
• Ability to operate EPOS and reservations software.
• Willingness to learn about menus and services.

Responsibilities

• Greet and seat guests warmly in F&B outlets.
• Assist guests with menu knowledge and recommendations.
• Maintain guest journey in line with service standards.
• Stay informed on Hygiene and Health & Safety requirements.
• Attend training and development activities.
• Demonstrate exceptional interpersonal and communication skills with guests and team.

Skills

Customer service

EPOS literacy

ResDiary knowledge

Interpersonal skills

Communication skills

Hospitality awareness

Tools

ResDiary

Job description

We are looking for a dedicatedRestaurant Host/Hostess to join our Restaurant and Barsteam at The Mitre Hotel which we have transformed into glamorous restaurants, cocktail bars, enchanting river terraces, an orangery, a quirky library and elegantly styled bedrooms.

As part of the Restaurant & Barsteam, you will be the first face our guests see when they enter the restaurant, so a passion for people is essential for this role. In partnership with the management team, you will ensure our Guest Journey is delivered consistently, as defined by our service standards.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

You will:

• Be passionate about delivering a warm and friendly service to all of our guests.
• Be comfortable picking up new technology, with a particular focus on EPOS, or our reservations software ResDiary.
• Develop your knowledge of our menus and services, so you can advise guests.
• Stay up to date on all relevant legislation which applies to your role, including Hygiene, and wider Health and Safety concerns.
• Attend and regularly engage with any defined training and development for your role.
• Possess exceptional interpersonal and communication skills with our guests, and all team members too.
• Ensure all guests are greeted and seated appropriately upon arrival into our F&B outlets.

Compensation: Competitive salary