FOH Team Member

The Mitre Hotel; Molesey; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Discounted rates across restaurants and hotels

Wagestream access

28 days holiday + birthday off

Referral bonus scheme

Complimentary meals during shifts

Job summary

The Mitre Hotel is looking for a committed Restaurant Host/Hostess to join our vibrant Restaurant and Bar team. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and taken care of upon entering.

The position offers competitive compensation, opportunities for training and career growth, along with benefits such as generous holiday allowances and team recognition programs. If you have a passion for people and excellent service, this could be the perfect role for you.

Qualifications

• Exceptional interpersonal skills to interact with guests and team members.
• Comfortable using technology related to reservations and POS systems.
• Ability to stay updated on hygiene and health safety legislation.

Responsibilities

• Welcome and seat guests in the restaurant.
• Provide warm and friendly service to enhance the guest experience.
• Assist guests with menu recommendations and system inquiries.

Skills

Excellent interpersonal and communication skills

Comfortable with technology (EPOS, ResDiary)

Passion for customer service

Job description

We are looking for a dedicatedRestaurant Host/Hostess to join our Restaurant and Barsteam at The Mitre Hotel which we have transformed into glamorous restaurants, cocktail bars, enchanting river terraces, an orangery, a quirky library and elegantly styled bedrooms.

As part of the Restaurant & Barsteam, you will be the first face our guests see when they enter the restaurant, so a passion for people is essential for this role. In partnership with the management team, you will ensure our Guest Journey is delivered consistently, as defined by our service standards.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

You will:

• Be passionate about delivering a warm and friendly service to all of our guests.
• Be comfortable picking up new technology, with a particular focus on EPOS, or our reservations software ResDiary.
• Develop your knowledge of our menus and services, so you can advise guests.
• Stay up to date on all relevant legislation which applies to your role, including Hygiene, and wider Health and Safety concerns.
• Attend and regularly engage with any defined training and development for your role.
• Possess exceptional interpersonal and communication skills with our guests, and all team members too.
• Ensure all guests are greeted and seated appropriately upon arrival into our F&B outlets.

Compensation

Competitive salary