Receptionist

Brook Young People; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

4 Day Week

Annual leave 28-33 days + bank hols

Sick pay 3–12 weeks

Flexible working

Cycle to Work

Job summary

Brook Young People is seeking a receptionist to provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner. The role includes updating records and files, using IT systems and word-processing as appropriate.

Applicants should have experience in confidential work for young people, prior receptionist/administrative experience, and strong telephone support skills. A DBS check is required and right to work in the UK must be demonstrated.

Qualifications

• Experience handling confidential information, especially for young people.
• Experience in receptionist or administrative roles is required.
• Experience with telephone work and directing calls is essential.

Responsibilities

• Provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner.
• Keep up-to-date records and files using IT systems and word-processing.
• Answer queries and support clients over the phone as needed.

Skills

Telephone support

Administrative experience

Record keeping

Word processing

IT systems

Confidentiality

Job description

To provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate.

Requirements and Experiences

• Experience/understanding of confidentiality issues for young people accessing sexual health services
• Previous receptionist or administrative experience
• Experience of telephone work, for example managing and directing incoming calls and supporting clients over the phone
• Experience of record keeping, including updating basic client information and filing and storage of records
• Experience of word processing and inputting and retrieving information from a computer system

Brook is the UK's leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave - 28 days per annum, increasing up to 33 days plus 8 bank holidays
• Sick pay (from 3 up to 12 weeks fully paid)
• Flexible working
• Gratitude scheme
• Assisted purchase scheme
• Cycle to Work up to £1k
• Employee Assistance Programme (EAP)
• Long service awards
• Maternity and paternity pay
• Pension scheme - Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role.