Receptionist

Hamberley Care Management Limited; Enfield; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance

Bonus scheme

Workplace pension

Training & development

Employee assistance

Discounts

Free parking

Refer a Friend bonus

Job summary

Brookwater House, a luxury care home, seeks a Receptionist to manage the reception area and provide a welcoming service to visitors, residents and staff.

You will greet visitors, handle inquiries, answer calls and perform basic admin tasks using Microsoft Word and Excel, while upholding high standards of presentation and professional care values within a supportive team.

Qualifications

• Demonstrable experience working in a customer service, reception or administrative environment.
• Proficiency in Microsoft Office, especially Word and Excel.
• A caring, patient and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Commitment to share and demonstrate company values with a can‑do, flexible, problem‑solving attitude.

Responsibilities

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Serving as the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Skills

Customer service

Reception

Administrative

Teamwork

Attention to detail

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

We are looking for a Receptionist to manage the reception area of Brookwater House, a luxury care home that provides residential, dementia and nursing care for older people. The role requires ensuring the reception area is presented to a high standard at all times and providing welcoming service to visitors, relatives, residents, and staff.

Responsibilities

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Serving as the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Qualifications

• Demonstrable experience working in a customer service, reception or administrative environment.
• Proficiency in Microsoft Office, especially Word and Excel.
• A caring, patient and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Commitment to share and demonstrate company values with a can‑do, flexible, problem‑solving attitude.

Benefits

• A competitive salary and benefits package.
• 28 days holiday inclusive of bank holidays.
• Quality‑linked bonus scheme – a performance bonus tied to our CQC/CI quality rating.
• Workplace pension.
• A collaborative, encouraging team culture with kindness, respect and professional pride at its core.
• Excellent training and career development opportunities.
• Employee Assistance Programme, occupational health and wellbeing support services.
• Everyday saving perks – access to a wide range of retail discounts and savings.
• Free on‑site parking.
• Refer a Friend bonus – earn up to £750 per successful referral.