Receptionist

Brook; Manchester; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

4 Day Week (20% fewer hours)

Annual leave 28 days

Sick pay

Flexible working

Pension scheme

Training and development

Cycle to Work

Job summary

Brook in Manchester is seeking a part-time receptionist to provide front-desk support, referrals and information to clients with a respectful, non-judgemental approach. The role includes maintaining client records and using IT systems for information management.

The position offers 15 hours per week (Mon and Fri, plus one in four Saturdays) with a permanent contract and a pro rata salary of £26,227.50 per year.

Qualifications

• Experience/understanding of confidentiality issues for young people accessing sexual health services.
• Previous receptionist or administrative experience.
• Experience of telephone work, e.g. managing and directing incoming calls and supporting clients over the phone.
• Experience of record keeping, including updating basic client information and filing and storage of records.
• Experience of word processing and inputting and retrieving information from a computer system.

Responsibilities

• Provide reception, referral and information to clients in a flexible, respectful and non-judgemental manner.
• Answer queries and keep up-to-date records and files using IT systems and word-processing tools.

Skills

Confidentiality awareness

Receptionist experience

Telephone handling

Record keeping

Word processing

Tools

MS Word

Computer systems

Job description

We are 4 Day Week employer

Purpose of the role

To provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate.

Essential criteria

• Experience/understanding of confidentiality issues for young people accessingsexual health services
• Previous receptionist or administrative experience
• Experience of telephone work, for example managing and directing incomingcalls and supporting clients over the phone
• Experience of record keeping, including updating basic client information andfiling and storage of records
• Experience of word processing and inputting and retrieving information from acomputer system

To learn more about therole and person specification please read the attached 'role specification'which can be found on the application form.

About the role:

• Hours: Part-Time 15 Hours per week (Monday and Friday and 1:4 Saturdays)

(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)

• Contract: Permanent
• Location: Brook Manchester
• Salary: £26,227.5 per annum pro rata
• Closing date: 19/09/2026
• ApplicationTip:Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.

About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook:

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
• Sick pay (from 3 up to 12 weeks fully paid)
• Flexible working
• Gratitude scheme
• Assisted purchase scheme
• Cycle to Work up to £1k
• Employee Assistance Programme (EAP)
• Long service awards
• Maternity and paternity pay
• Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check

Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications.

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.

Thank you for your interest in working for Brook.

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People.