Receptionist

City Football Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave

Private healthcare

Dental cover

Discretionary bonus

Health Cash Plan

Job summary

City Football Group is seeking a Receptionist based in Manchester to deliver a polished front-of-house service, greet visitors, manage calls and support day-to-day facilities operations. You will handle diary management, booking spaces, post, deliveries and contribute to matchday/event activities while working closely with the team.

The role requires experience in a busy environment, strong organisational and communication skills, and proficient use of Microsoft Office.

Qualifications

• Experience in front-of-house, reception, customer service or administrative role in a busy environment.
• Good knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Clear and effective written and verbal communication skills, with a good standard of English.
• Well-developed organisational skills, with the ability to manage time well, keep accurate records and work safely and methodically.

Responsibilities

• Greet visitors and manage front-of-house duties.
• Answer enquiries, relay messages and maintain office systems.
• Log jobs, book internal spaces and handle post/deliveries.
• Support stock control and office records; assist diary management and document preparation.
• Support subcontractor processes and wider facilities administration.
• Contribute to matchday and event operations, ensuring security and smooth site activity.

Skills

Front-of-house experience

Customer service

Administrative tasks

Communication skills

English proficiency

Organisational skills

Education

No specific degree required

Tools

Microsoft Office

Job description

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Location: Manchester, GB

Full Time / Part Time: Full Time

Contract Type: Permanent

Based in Manchester, this predominantly full-time permanent role is an important part of our front-of-house and facilities operation. You will help create a welcoming, professional and well-organised experience for colleagues and visitors, while keeping the day-to-day running of the site safe, efficient and customer-focused. Alongside the permanent opportunity, we are also considering applications from people who may be interested in a casual contract, helping us strengthen the casual pool.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Operations team, the Facilities Management function helps keep our sites welcoming, safe and well-organised for colleagues, visitors and matchday activity. The team takes pride in reliable service, clear communication and practical support that helps the wider Club deliver a positive experience every day.

The Role

As Receptionist, you will be the first point of contact for our Manchester site, delivering a polished front-of-house service that reflects the standards of the Club. Your work will help shape first impressions, support the flow of visitors and calls, and make sure the site runs smoothly for everyone who uses it.

You will manage a varied mix of reception and administrative tasks, including greeting visitors, answering enquiries, relaying messages, maintaining office systems, logging jobs, booking internal spaces, handling post and deliveries, and supporting stock control and office records. You will also help with wider facilities administration, such as diary management, preparing documents and supporting subcontractor processes when required.

The role also contributes to matchday and event operations, where you will help maintain security, follow visitor sign-in and sign-out procedures, and support the smooth running of activities across the site. Working closely with the Head Receptionist, Facilities Management and wider site teams, you will help maintain high standards, act with care and professionalism, and play a valued part in the everyday experience of colleagues and visitors alike.

What You’ll Bring

• Experience in a front-of-house, reception, customer service or administrative role in a busy environment.
• Good knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Clear and effective written and verbal communication skills, with a good standard of English.
• Well-developed organisational skills, with the ability to manage time well, keep accurate records and work safely and methodically.
• Comfortable handling calls, visitors, enquiries and day-to-day administrative tasks with professionalism and care.
• Enthusiasm, flexibility and a proactive approach to supporting matchday and event operations when needed.

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.