Receptionist

LGH Hotels Management Ltd; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading hospitality firm for a Hotel Receptionist passionate about delivering exceptional guest experiences. As the first point of contact, you will create a welcoming atmosphere, assist guests with check-ins, and manage inquiries with a professional touch. This role demands excellent communication skills, the ability to multitask in a fast-paced environment, and proficiency in hotel reservation systems. Join a dynamic team within a growing hotel portfolio, where your contributions will shape the future of hospitality. If you thrive on providing outstanding customer service and enjoy a vibrant work environment, this is the perfect role for you!

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Hospital & death benefit plans

Cycle to work scheme

24/7 advice and support line

Team reward & recognition

Free meals on duty

Qualifications

• Excellent communication and interpersonal skills are essential.
• Prior experience in a similar role with knowledge of hotel operations.

Responsibilities

• Provide a warm welcome and assist guests with check-in and inquiries.
• Handle reservations and manage incoming calls effectively.

Skills

Communication Skills

Multitasking

Attention to Detail

Customer Service

Professional Attitude

Education

Prior experience in hospitality

Tools

Hotel Reservation Systems

MS Office

Excel

Outlook

Job description

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests. You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.

To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.

If you are passionate about hospitality and have the desire to deliver exceptional guest experiences, we would love to hear from you.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Hospital & death benefit plans
• Cycle to work scheme
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

The Ideal Candidate

You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.

You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.

You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. They should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook.

In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. They should also possess a passion for the hospitality industry and a commitment to delivering exceptional customer service.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.