Receptionist

Jones Lang LaSalle Incorporated; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in real estate is seeking a Front of House professional in London. The role involves managing visitor experiences, coordinating security access, and ensuring smooth operations within the office. Ideal candidates will excel in customer service and possess strong organizational skills. Join a dynamic team committed to creating a welcoming environment and enhancing client interactions.

Qualifications

• 5-star customer service skills required.
• Previous experience in luxury hotel environment preferred.

Responsibilities

• Ensure completion of Front of House tasks daily.
• Greet visitors and assist them as needed.
• Maintain high standards of personal presentation.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Multitasking

Education

Luxury Hotel Customer Service Experience

Tools

Microsoft Office

Room Booking Systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Reporting into Front of House Team Leader

Job Summary:

General Duties

• Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
• Track all visitors, including vendors, visiting employees and guests, using client provided tool.
• Coordinate security access cards for employees and vendors.
• Coordinate printing and issue of visitor badges.
• Accurately book meeting rooms, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
• Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
• Assist with tracking employee on-boarding/off-boarding processes.

Customer Experience

• Greet all visitors with a warm welcome, creating a memorable experience.
• Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
• Knowledge of office services, spaces, and amenities available to share with guests helping them feel welcomed and productive.
• Escort visitors to meeting rooms as required.
• Take initiative to proactively address guest needs and answer questions.
• Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times.

Health, Safety, Security & Quality

• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
• Comply with visitor management processes, ensuring compliance with company security policies.
• Understand & actively support JLL’s HSE and Quality Management programs.
• Ensure completion of Visitor Health & Safety Inductions as required.
• Flexibility to cover as required and to work across all the departments.
• Efficiently support Client Managers, PA Community, and other end users.
• Promotes high level of satisfaction among customers by promptly responding to their service requirements.

Additional Duties and Responsibilities

• Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
• Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
• Constantly improving relationship with client.
• Assisting managers and FOH /Events Coordinators on site with any reasonable request.

Key Skills

• 5-star customer service skills, creating experiences that go beyond the expected.
• Proficient computer skills in Microsoft Office programs such as Excel, and Word.
• Excellent communication skills, a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and implacable attention to details.
• Ability to remain calm under pressure, use initiative and manage changing priorities as they arise

Experience

• Previous experience in a Luxury Hotel Customer Service / Room Reservations /Reception concierge environment (strongly preferred).
• Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, is desirable.

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .