Receptionist

Pareto FM; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking a dynamic Receptionist to join their London office. This full-time role involves being the first point of contact for visitors and clients, ensuring exceptional customer service and maintaining an organized reception area. The ideal candidate should be proactive, sociable, and able to multitask effectively in a busy environment.

Qualifications

• Vibrant and proactive individual with a positive attitude.
• Excellent customer service skills and ability to multitask.
• Cultural sensitivity and ability to work with diverse groups.

Responsibilities

• Greet and assist guests to create a welcoming environment.
• Manage incoming calls and respond to client inquiries.
• Maintain records and assist with administrative tasks.

Skills

Excellent Communication

Client-Focused

Team Player

Organized

Job description

Job Title: Receptionist
Location: London
Contract Type: Full-Time
Shift Pattern: 8:30 AM - 5:30 PM
Salary: £30,000 - £35,000 per annum (DOE)

About the Role:
We are seeking an enthusiastic, dynamic, and personable Receptionist to join our high-profile client’s office in London. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and professional atmosphere. This is a full-time position where you’ll be part of a multi-skilled team, dedicated to delivering exceptional customer service and supporting the smooth operation of the office.

Key Responsibilities:

• Welcoming Visitors: Greet and assist guests, ensuring they are directed to the correct person or department in a friendly and professional manner.
• Managing Incoming Calls: Answer calls promptly, handle inquiries, take messages, and transfer calls as necessary.
• Scheduling & Appointments: Manage calendars and arrange meetings.
• Handling Mail & Packages: Organise incoming and outgoing mail, ensuring efficient distribution and handling of packages.
• Reception Area Maintenance: Keep the front desk area tidy and presentable, contributing to a professional first impression for visitors.
• Customer Service: Respond to client and visitor queries, resolve basic issues, and ensure a positive experience for everyone interacting with the office.

Additional Administrative Duties:

• Data Management: Maintain records, update databases, and organise documents.
• Office Supplies: Monitor inventory levels and place orders as necessary to keep office supplies stocked.
• Clerical Support: Assist with photocopying, faxing, filing, and other administrative tasks as required.

Key Skills and Attributes:

• Excellent Communication: Able to interact effectively with clients, colleagues, and visitors in a clear and friendly manner.
• Client-Focused: Demonstrates a commitment to high-quality service and customer satisfaction.
• Team Player & Self-Starter: Able to collaborate within a team and take initiative to manage tasks independently.
• Confident & Courteous: Present yourself professionally in all interactions, both in-person and over the phone.
• Cultural Sensitivity: Ability to work effectively with a diverse range of people and respect cultural differences.
• Organized & Efficient: Capable of multitasking, staying organised, and prioritising tasks effectively in a busy environment.

What We’re Looking For:
The ideal candidate will be vibrant, proactive, and customer-oriented, with a positive attitude and the ability to handle a variety of tasks efficiently. You should be someone who enjoys problem-solving and taking ownership of your responsibilities, ensuring everything is done to the highest standard.