Night Receptionist

Park Plaza; London; On-site; Full time

Job summary

Join a leading hotel group as a Night Receptionist where you will be the first point of contact for guests, ensuring exceptional service and creating unforgettable experiences. Enjoy competitive pay, wellness benefits, and opportunities for growth in a vibrant London location.

Benefits

30 days of holiday per year

Heavily discounted hotel room rates

50% discount on food & beverages

Access to Wagestream for early pay

Recommend a Friend scheme - £750 bonus

Vitality work benefits with gym discounts

Pension plan

Qualifications

• Previous experience in a customer-facing role or as a Night Receptionist in the hospitality sector is required.
• Ability to connect with others and manage requests promptly.
• Possess a good command of English.

Responsibilities

• Manage guest interactions with a helpful and caring attitude.
• Create memorable experiences for guests as the first and last contact point.
• Handle requests and inquiries efficiently.

Skills

Interpersonal skills

Customer service

Communication

Job description

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At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Night Receptionist, You Will Receive

• Salary: £13.48 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training
  
  

The Ideal Candidate For The Night Receptionist Role Will

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Confidence, Understanding, Playful, Curious, Elegant, Easy
• Have previous experience in a customer-facing role or as a Night Receptionist in the hospitality sector
• Be available to work 4 days on, 3 days off, on a 10-hour shift basis
  
  

Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.

Holmes. A home away from home for curious minds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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