Receptionist

DoubleTree by Hilton London West End; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a friendly and passionate Receptionist to join their dynamic team. In this role, you will be at the forefront of guest experience, ensuring that each visitor feels welcomed and valued. With a commitment to exceptional customer service, you will handle check-ins and check-outs while also addressing guest requests with a can-do attitude. This position offers numerous opportunities for personal growth and career advancement, as well as a supportive work environment. If you have a flair for creating memorable experiences and enjoy working in a vibrant setting, this is the perfect opportunity for you.

Benefits

Discounted room rates

Private Healthcare Plan

Learning and development opportunities

Promotion opportunities

Front office upselling incentives

Recommend a Friend bonus

Hero Of The Month recognition

Freshly cooked meals on duty

Dry-cleaning for uniform

Qualifications

• Previous experience in a receptionist role is essential.
• Good command of the English language and well-presented.

Responsibilities

• Handle check-in and check-out services for guests.
• Anticipate guest needs and achieve 100% satisfaction.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Job Description

Here at Crimson Hotels, we know our colleagues are key to our success. That's why we're passionate about offering limitless opportunities for career progression, personal growth, as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We're looking for a friendly and passionate Receptionist to join our team.

The Role

As a Receptionist, your role will be to truly listen to our guests, anticipate their needs, and achieve 100% guest satisfaction.

Your key duties as a Receptionist will include handling check-in and check-out services for guests and assisting them with requests during their stay.

The Person

As well as having previous experience in a similar role, we look for Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.

Benefits

• GoHilton: you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family.
• Private Healthcare Plan: financial assistance towards the cost of healthcare.
• Learning and development opportunities from our in-house training courses and programmes, with over 1,000 training courses available on our Training University.
• Opportunities for promotion and transfer across departments within the Hilton Family group on a national and international level.
• Attractive front office upselling incentives scheme.
• Recommend a Friend incentive: bring your friends on board and receive a bonus after they've been with us for 6 months.
• Hero Of The Month recognition programme to celebrate your achievements.
• Freshly cooked meals to enjoy on duty.
• Dry-cleaning for your uniform.

Lots of team member social events and wellbeing activities.