Receptionist

One Great George Street; London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave plus Bank Holidays

Annual £100 allowance towards well-being

Discounted hot food from on-site Café bar

Pension scheme with employer contribution

Gym membership savings

Job summary

A historic conference venue in London is seeking a front-facing receptionist to deliver exceptional guest experiences. The ideal candidate has excellent communication skills, a service-driven mindset, and experience in client-facing roles. Responsibilities include welcoming guests, answering calls professionally, and supporting event coordinators. This full-time position offers benefits such as annual leave, well-being allowances, and a cycle to work scheme.

Qualifications

• Previous experience in a client-facing or service-oriented role.
• Professional and personable approach.

Responsibilities

• Provide a courteous and professional welcome to all guests.
• Direct guests to the correct function rooms.
• Answer calls promptly and professionally.

Skills

Excellent communication skills

Service-driven mindset

Confident and polite

Tech-savvy

Detail-oriented

Calm under pressure

Education

Good standard of education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

One Great George Street is a historic Grade II listed conference, event and wedding venue located in central Westminster. It offers 21 function rooms including the Great Hall for up to 400 people and two fully-equipped lecture theatres, with in-house audio-visual support and catering. The role is a front-facing receptionist position within a supportive team, focused on delivering an exceptional guest experience.

The Role

We are seeking a warm, professional, and service-oriented individual who thrives in a front-facing role. Our reception team are the welcoming face of our organisation, ensuring every visitor receives an exceptional experience from arrival to departure, maintaining our reputation as a preferred meetings and events venue.

You will be part of a supportive team in an outstanding environment where your contribution truly matters. If you are passionate about creating positive first impressions and delivering outstanding service, we would love to hear from you.

Key Responsibilities

• Provide a courteous and professional welcome to all guests, using names or appropriate titles where appropriate.
• Ensure the Reception area is always staffed, tidy, and presentable.
• Direct guests to the correct function rooms and respond to all enquiries with accuracy and efficiency.
• Recognise and accommodate VIPs and regular visitors.
• Liaise with Security regarding any concerns and maintain vigilance at all times.
• Assist Event Co-ordinators with any signage requests/amendments.
• Answer calls promptly and professionally, taking accurate messages and ensuring timely delivery.
• Maintain and restock office supplies, manage taxi bookings, and support registration desks with emergency procedures.
• Collaborate with the House Operations Manager and wider team to ensure smooth daily operations.

Key Skills

• Excellent communication skills – both spoken and written English.
• Service-driven mindset – always willing to go the extra mile.
• Confident and polite – in person and over the phone.
• Tech-savvy – proficient in Microsoft Word, Excel, and Outlook.
• Detail-oriented – with a passion for delivering high standards.
• Calm under pressure – able to multitask and meet deadlines.

Experience and Qualifications

• Previous experience in a client-facing or service-oriented role.
• A good standard of education and a professional, personable approach.
• 25 days annual leave plus Bank Holidays; Shutdown over Christmas period.
• Annual £100 allowance towards your well-being.
• Discounted hot food from on-site Café bar.
• Up to 8% of salary contributed to a personal pension scheme.
• 24-hour employee support line.
• Death in service benefit equivalent to one year’s salary.
• Interest free season ticket loan.
• Cycle to work scheme.
• Gym membership savings with the Gymflex scheme.

Benefits & Compliance

• ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.

Data Protection (GDPR)

The data collected via this application process will only be used by the ICE Group for recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to external sources without express consent unless required by law. Unsuccessful applicants’ data, both electronic and paper, will be deleted/shredded six months from date of application. The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at [e-mail]. Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have concerns about data handling.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Hospitality, Non-profit Organizations, and Events Services