Receptionist

Lincolnshire Community Health Services NHS Trust; Lincoln; On-site; GBP 21,000 - 24,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking a friendly receptionist for the Lincoln Urgent Treatment Centre. The role focuses on welcoming patients, handling queries, and directing them to the right services while upholding confidentiality and data protection policies.

The post supports flexible working patterns, including part-time and hybrid arrangements, to help balance personal commitments with service needs, within a responsive urgent care environment.

Qualifications

• Welcomes patients and directs to appropriate area.
• Maintains confidentiality and data protection.
• Handles queries with a friendly, professional manner.
• Manages day-to-day appointment bookings efficiently.

Responsibilities

• Greet patients and visitors.
• Register and direct patients to the correct location.
• Operate the confidential appointment booking system.
• Maintain high standards of data protection and confidentiality.

Skills

Customer service

Telephone etiquette

Confidentiality

Data protection

Tools

Booking system

Job description

We are seeking a enthusiastic, reliable and flexible receptionist who will work within the Lincoln Urgent Treatment Centre., Your main role will be to provide a day to day effective and efficient receptionist, whilst talking to patients and clients in a positive and friendly manner, dealing with any queries that may occur, adhering to confidentiality and Data protection policies at all times. To operate a confidential and effective appointments booking system and to receive, register and direct patients to the appropriate area for consultation., LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.