Clinic Receptionist/Administrator

Cardiff and Vale University Health Board; Sefton; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking a highly motivated clinic receptionist to join the Sefton CAMHS team. You will check patients in and out, manage clinic flow, handle cash up, and provide front-desk support across sites. Strong communication, data input, and Microsoft Office skills are essential; NVQ2 in Customer Care is preferred.

30 hours over 4 days on a rota basis. Experience in acute healthcare and liaison with patients or health professionals is desirable; team player

Qualifications

• NVQ Level 2 in Customer Care or equivalent.
• Experience liaising with patients/health professionals in an acute healthcare setting is desirable.
• Proficient in Microsoft Office and data entry; strong organisational skills.

Responsibilities

• Check patients in and out of the clinic.
• Manage clinic flow and ensure accurate cash up.
• Answer phone line and carry out general admin duties.
• Maintain/validate patient data in PAS Meditech and other systems.
• Provide cover/rotation across Sefton CAMHS sites as required.

Skills

Reception experience

Customer care

Data input

Microsoft Office

Excellent communication

Education

NVQ Level 2 in Customer Care

Tools

Meditech PAS

Job description

• To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
• Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
• Record "Walk in" patients as required ensuring all documentation is complete.
• Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria.
• Ensure that DNAs are recorded and actioned accurately and promptly.
• To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
• Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
• Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Operational Manager if necessary.
• Liaise with Operational Manager to ensure that they are aware of any potential problems.
• Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.
• Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.
• To assist with the ordering of office supplies., To support the reception within Sefton CAMHS
• Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
• To carry out regular audits as required.
• Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
• Work without direct supervision using experience and knowledge.
• Participate in regular staff meetings.
• Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required.
• Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date An opportunity has arisen within Sefton CAMHS. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists.
• Excellent communication skills
• Computer and Keyboard skills
• Microsoft office, Ability to use own initiative
• To have an organized and systematic approach to tasks, prioritise and plan workload effectively
• Team Player, NVQ Level 2 Customer Care or Equivalent, Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting. An opportunity has arisen within Alder Hey Children's Hospital Trust for a clinic receptionist based at Burlington House supporting patients accessing Sefton CAMHS. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team.

Working 30 hours over 4 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.