Receptionist

Impression Recruitment; Leyburn; On-site; GBP 17,964,000 - 20,058,000; Full time

Job summary

Impression Recruitment is seeking a friendly receptionist for a Leyburn-based role. You will welcome guests, handle check-ins/outs and manage reservations.

The role is Monday to Friday, with 8:00am - 4:00pm or 9:00am - 5:00pm, and requires good customer service, face-to-face and phone communication, and a full UK driving license.

Candidates with experience in reception or hotel environments and familiarity with booking systems will fit well.

Qualifications

• Previous experience in a reception or hotel environment.
• Experience using Reslynx would be highly desirable.
• Excellent customer service and communication skills.
• A friendly, professional and approachable manner.
• Confident dealing with guests both face to face and over the telephone.
• Good organisational skills with strong attention to detail.
• A full UK driving licence with access to your own transport is essential due to the location of the hotel.

Responsibilities

• Welcome guests on arrival and provide a friendly, professional reception service
• Manage check ins, check outs and guest enquiries efficiently
• Handle telephone calls, emails and general correspondence
• Manage and update reservations, ensuring guest information is accurate
• Use the booking system to manage availability and reservations
• Deal with guest requests, queries and any issues in a professional and timely manner
• Liaise with other hotel departments to ensure guests receive a high standard of service

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Face-to-face & telephone handling

Driving licence

Tools

Reslynx

Job description

Job Title: Receptionist

Location: Leyburn

Salary: £13.00 - £14.00 per hour

Hours: Monday to Friday, 8:00am - 4:00pm or 9:00am - 5:00pm

Are you an experienced receptionist with a friendly and professional approach?

We are currently recruiting for a Receptionist to join a welcoming and professional team in Leyburn. This is a varied, customer focused role where you will be responsible for providing a warm welcome to guests, managing reservations and ensuring the smooth running of the reception function.

The ideal candidate will have previous reception experience and be confident dealing with guests both face to face and over the telephone.

Key Responsibilities As Receptionist

• Welcome guests on arrival and provide a friendly, professional reception service
• Manage check ins, check outs and guest enquiries efficiently
• Handle telephone calls, emails and general correspondence
• Manage and update reservations, ensuring guest information is accurate
• Use the booking system to manage availability and reservations
• Deal with guest requests, queries and any issues in a professional and timely manner
• Liaise with other hotel departments to ensure guests receive a high standard of service

What We're Looking For

• Previous experience working within a reception or hotel environment
• Experience using Reslynx would be highly desirable
• Excellent customer service and communication skills
• A friendly, professional and approachable manner
• Confident dealing with guests both face to face and over the telephone
• Good organisational skills with strong attention to detail
• A full UK driving licence with access to your own transport is essential due to the location of the hotel

In return, you will receive a competitive hourly rate of £13.00 - £14.00 per hour depending on experience, alongside full time Monday to Friday working hours with a choice of either 8:00am - 4:00pm or 9:00am - 5:00pm. This is an excellent opportunity to join a welcoming environment, develop your experience and become an important part of a friendly and supportive team.

If you're an experienced receptionist looking for a Monday to Friday opportunity within a welcoming environment, this could be the perfect next step for you.

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.