Receptionist

CVS Group; Kidlington; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Long Service Award

Staff discount on Veterinary bills and

Animed Direct staff discount

Employee Assistance Programme

Job summary

Beaumont Veterinary Group in Oxfordshire is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. You will welcome clients, manage appointments, and support the day-to-day running of our practices with a professional, warm approach.

The role suits someone who thrives in a fast-paced environment, values animal welfare, and has strong communication and multitasking skills. Veterinary experience is a bonus; driving may be required for local travel.

Qualifications

• Previous experience as a Receptionist is a must.
• Experience in a veterinary setting is a bonus.

Responsibilities

• Manage incoming calls and schedule appointments.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs.
• Make necessary calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued at the practice.

Skills

Customer service

Communication skills

Empathy

Teamwork

multitasking

Tools

Microsoft Office

Database systems

Job description

Additional weekday overtime may occasionally be available, and flexibility to support the wider team would be welcomed. About Beaumont Veterinary Group Beaumont Veterinary Group has been providing exceptional veterinary care to pets and their owners across Oxfordshire for many years. Our dedicated teams are committed to delivering the highest standards of patient care while creating a welcoming and supportive environment for clients and colleagues alike., As a Veterinary Receptionist, you will play a vital role as the first point of contact for our clients. You will be responsible for creating a warm and professional welcome, delivering outstanding customer service, and supporting the smooth day-to-day running of our practices. Working closely with our veterinary surgeons, nurses, and support staff, you will help ensure every client and patient receives the best possible experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is passionate about animal welfare. About CVS Vets: Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you. About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice Are you passionate about delivering exceptional customer service and making pets a priority? We are looking for an enthusiastic, friendly, and motivated individual with a genuine love of animals to join our team as a Veterinary Receptionist at Beaumont Veterinary Group.
• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

This is a fantastic opportunity to gain valuable experience within a busy veterinary practice, covering a maternity leave position across our front-of-house teams. You'll develop a wide range of skills, including customer service, administration, communication, and multitasking, while receiving comprehensive training and support from our experienced team., A full UK driving licence and access to your own vehicle are highly desirable, alongside the ability to travel independently across the local area to meet business needs.,