Receptionist

The Wordsworth; Ilford; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Wordsworth is seeking a friendly receptionist to join our GP Practice in East London. You will handle calls, check patients in for appointments, and assist with general admin tasks while maintaining a courteous and professional environment for patients and visitors.

We value excellent communication, a passion for helping patients, and the ability to multi-task in a busy primary care setting. You will support the Practice team and contribute to a positive patient experience.

Qualifications

• Experience in admin roles within a clinical setting is preferred.
• Excellent communication skills and a passion for helping patients.
• Strong customer service mindset and able to multi-task in a busy GP practice.

Responsibilities

• Handle telephone calls and check patients in for appointments.
• Assist patients with queries and provide admin support to the Practice team.

Skills

Admin experience

Primary care experience

Communication skills

Customer service

Multi-tasking

Professionalism

Tools

Microsoft Office

Job description

We are currently looking for a hardworking and enthusiastic individual to join our friendly, GP Practice team in East London as a Receptionist. The post-holder will be responsible for dealing with telephone calls and checking patients in with their appointments, helping patients with their queries and undertaking admin tasks in the Practice., The main role of the receptionist is to receive, assist and direct patients and visitors in the Practice in a professional, courteous, and effective way. The individual must be able to provide general assistance to the Practice team and project a positive and friendly image to patients and visitors, both in person and via telephone. The individual must also be able to support the Practice team by supporting and undertaking in administrative duties.

The role is suitable for someone who has admin and primary care work experience and they must be able to multi-task, hold excellent communication skills and has a passion for helping patients and able to provide excellent customer service.

We are a friendly GP Practice based in East London with a list size of 11,000 patients. We are a friendly, supportive, teaching, patient-centred practice committed to providing excellent patient care to the local community.

We have 3 GP Partners, 1 Salaried GP, 4 Long-term Locum GPs, 1 Practice Nurse, 2 Clinical Pharmacists, 1 Pharmacy Technician, 21Physiotherapists, 1 Paramedic and 1 Nursing Associate.

We offer in-house services such as Phlebotomy and Travel Injections.

We have a large building to accommodate our patients and services. Car parking is available and East Ham underground station is a 5 minute walk from the Practice.