Receptionist

Greater Manchester Mental Health NHS Foundation Trust; Hindley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pay Enhancements

27 days annual leave + bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a clinic receptionist to support Wigan Community Mental Health Services at Claire House. You will greet service users and carers, and accurately record attendance and clinical outcomes on the EPR system.

Hours are 9:00 am to 5:00 pm, Monday to Friday. The role requires professionalism, accuracy, and strong communication to ensure a smooth, welcoming patient experience across the service.

Qualifications

• Experience in reception or front-desk administration in a healthcare setting.
• Ability to greet service users and carers professionally and courteously.
• Accurate recording of attendance and clinical outcomes on computer systems.

Responsibilities

• Provide clinic administration and reception support for Wigan Community Mental Health Services at Claire House.
• Greet service users and carers and record attendance and outcomes on the EPR.
• Maintain timely and accurate reception processes to ensure quality service.

Skills

Reception duties

Clinic administration

EPR data entry

Customer service

Tools

EPR system

Job description

The post holder will be responsible for providing clinic administration and reception support for the Wigan Community Mental Health Services within Claire House. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users' attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade. The reception service opening hours are at present, 9:00 am - 5:00 pm, Monday to Friday. Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024. The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts