Receptionist Administrator

Cardiff and Vale University Health Board; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pay enhancements

27 days annual leave + bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Job summary

Greater Manchester Mental Health Foundation Trust is seeking an enthusiastic receptionist to join the Community Mental Health Teams. You will greet the public and professionals, answer queries in person, by phone or email, and provide a welcoming, courteous first impression on arrival at the reception desk.

You will assist with clinic administration and record attendance and outcomes on the EPR system. The role requires excellent communication skills, IT proficiency (including Microsoft packages

Qualifications

• GCSE Maths and English are required.
• Proficient with Microsoft Office, including Teams.
• Experience using word processing software and handling messages accurately.
• Strong communication skills and ability to maintain confidentiality.
• Willingness to develop and work at different bases.
• Ability to manage multiple tasks with good time management.

Responsibilities

• Provide welcoming reception and first contact for patients and staff.
• Greet service users and carers and record attendance and outcomes on EPR.
• Handle inquiries in person, by phone or email in a courteous manner.
• Deliver clinic administration support and assist the clinical team.

Skills

Outstanding communication skills

Effective time management

Confidentiality awareness

IT proficiency

Able to work across bases

Teamwork and initiative

Prioritisation and planning

Education

GCSE Maths

GCSE English

Tools

Microsoft Packages

Teams

Word Processing

Job description

As a receptionist with the Community Mental Health Teams, you will be expected to provide a welcoming and professional first impression for our patients and Healthcare Professionals on arrival at the reception desk, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience. You will be the first point of contact for anyone accessing the department therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner., The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users attendance and clinical outcome on the Electronic Patient Record (EPR), along with other administrative duties commensurate to the grade. The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users. The reception services opening hours are at present 09:00am to 17:00pm, Monday to Friday. A flexible approach to working is essential. In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence/sickness. The Trust reserves the right to changes your normal area of work to any other location within the Bolton Trust services.

We are currently looking for an enthusiastic individual to join our Community Mental Health reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer care. The role will involve providing reception support to the clinical team within the Community Mental Health Teams. In addition it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team.

• GCSE Maths and English
• Abilitiy to use Microsoft Packages effectively (including Teams), Prior experience of using word processing, Ability to communicate effectively
• Ability to use office equipment
• Able to take messages competently and convey them accurately to relevant person, Good understanding of need for confidentiality
• Willingness to develop, Ability to work at different bases.
• Sensitive to the needs of service users., Adaptable to new systems/processes
• Ability to work flexibly to accommodate changing service needs., Effective time management skills.
• The ability to prioritise and plan conflicting and complex work demands.
• Outstanding communication skills.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts