Receptionist

Quantum Care; Hertford Heath; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career development

In-house training

Employee Assistance Programme

Company pension

DBS check

Retail discounts

Supportive workplace

Descripción de la vacante

Quantum Care is hiring a Receptionist for our boutique care home in Bishop's Stortford. The role is part-time, 25 hours per week on an alternating rolling week rota, with a pay of £12.71 per hour.

You will be the welcoming face of Elm View, providing professional front-of-house support to residents, visitors and staff. The role requires prior reception experience, strong customer service skills, excellent communication, and the ability to work independently.

Formación

• Experience in reception or front desk roles.
• Strong customer service orientation.
• Clear verbal and written communication skills.
• Confident in face-to-face interactions and email.
• Good organisation and administrative abilities.

Responsabilidades

• Front of house reception and telephone support for staff, visitors and calls.
• Manage deliveries and ensure items reach the correct recipient.
• Process invoices and support Home Manager with paperwork.
• Maintain a tidy, welcoming reception area and manage post room.
• Order stationery and monitor supplies; assist with additional duties as required.
• Ensure computer systems are used effectively for daily tasks.

Conocimientos

Reception experience

Customer service

Communication skills

Face-to-face communication

Organizational skills

Computer literacy

Descripción del empleo

Receptionist

Contract: Part Time - Perm

Hour: 25 hours per week

Shift: Alternate rolling week rota - Weekdays

Pay: £12.71 per hour

Location: Newland Avenue, Bishops Stortford, CM23 2UW

Quantum Care is a no‑for‑profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.

We are seeking a Two Receptionists to join our Hotel Styled Boutique feel Care Home in Bishop's Stortford, a contemporary luxury 78‑bed residential home. Elm View Care Home is positioned as a modern, purpose‑built care home with a strong focus on high‑end facilities, hotel‑style living, and personalised care.

The role will be on a two week rolling rota:

• Week 1 - Monday & Tuesday 9am – 6pm / Wednesday 9am – 1.30pm
• Week 2 - Wednesday 1.30pm – pm /Thursday & Friday 9am – 6pm

As a Receptionist, you will be the welcoming face of our Home, providing a professional and friendly service to residents, visitors, colleagues and callers.

What You’ll Bring

• Previous Experience as a Receptionist preferred
• Excellent Customer Service Skills
• Ability to lone work
• Excellent Verbal and Written Communication
• Confident in communicating face to face, via and email.

Your Day-to-Day Responsibilities

• Reception & tele support — delivering a comprehensive front of house service to staff, visitors and callers.
• Managing deliveries — ensuring items reach the correct recipient and are not left unattended.
• Processing invoices — completing authorisation paperwork and passing it to the Home Manager.
• Maintaining reception areas — keeping the foyer and reception clean, tidy and welcoming.
• Organising the post room — ensuring the post room and stationery cupboard remain well‑ordered.
• Handling outgoing mail — preparing and bagging daily mail for collection.
• Monitoring stationery supplies — ordering stock as required.
• Supporting the Home Manager — undertaking additional duties aligned with your skills and competencies.
• Computer literacy is essential.

Why Join Quantum Care?

We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive:

• Competitive salary with enhanced pay on weekends and Bank Holidays
• Clear career development pathways and recognition of milestones
• First‑class in‑house training from day one
• Free Employee Assistance Programme offering 24/7 support
• Company pension scheme (after 1 year of service)
• Free DBS check and uniform
• Access to retail discounts and exclusive offers
• A supportive, values‑driven workplace where your contribution truly matters

Terms and Conditions apply to all benefits

This is a fantastic opportunity to join a well‑established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.

An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.

#EAST